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Marvin Behavioral Health
Marvin Behavioral Health
201 – 500 Employees
B2BHealthcareSaaS
Marvin Behavioral Health is a healthcare SaaS company helping healthcare employers and hospital systems address clinician burnout and retention. Its platform combines confidential teletherapy available seven days a week, AI coaching, workshops, educational resources, and a curated network of licensed therapists focused on healthcare worker well-being. Marvin also works with academic experts and hospital leaders to develop evidence-based well-being strategies and measure workforce outcomes. The company serves more than 100 hospitals and reports strong member satisfaction, clinical improvement, and engagement compared with traditional employee assistance programs.
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Clinical Operations Specialist – Licensed Therapist (Hybrid, United States)

Licensed therapist supporting clinical operations at Marvin Behavioral Health. The role covers documentation, quality initiatives, medication workflows, metrics, and clinician-facing processes.

USUnited StatesCACaliforniaCOColoradoNYNew YorkPAPennsylvania
$83,000 – $100,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredClinical Operations

Description

  • Support clinical operations across patient care, providers, documentation, quality, and care delivery
  • Provide clinical guidance on member issues requiring professional judgment
  • Support pre-intake clinical reviews and outreach activities
  • Assess member feedback that requires clinical follow-up
  • Manage rematch escalations and clinical enrollment questions
  • Resolve clinical escalations that exceed the scope of non-licensed operations staff
  • Hold consultation hours and join clinical interviews during active hiring
  • Resolve documentation issues and help review incomplete or missing diagnoses
  • Contribute to clinical quality programs, audits, payer audits, and improvement initiatives
  • Educate providers and provide support on clinical documentation standards
  • Review caseloads and assess documentation integrity
  • Partner with Product and Clinical Leadership on workforce and quality metrics
  • Analyze provider metrics and trends using reporting and quality-monitoring tools
  • Represent Clinical Operations in cross-functional meetings as a clinical liaison
  • Support medication-management rescheduling, workflow exceptions, prior-authorization matters, and documentation requests
  • Prepare physician-facing documentation for review and signature
  • Coordinate member communications and scheduling updates
  • Identify clinical workflow enhancements with Product and Engineering
  • Convert clinician and patient needs into operational or product requirements
  • Contribute to clinical process redesigns and special projects
  • Help build scalable clinical workflows as the organization expands

Requirements

  • Hold an independent clinical license such as LCSW, LMFT, LPC, or PhD/PsyD, or a state equivalent
  • Maintain a current LCSW, LPC, LMFT, or Psychologist/PsyD license in good standing in any US state
  • Bring at least four years of clinical experience after licensure
  • Have experience using Electronic Health Record (EHR) systems
  • No particular EHR or scheduling platform background is required; training is provided
  • Be comfortable combining clinical and operational responsibilities
  • Demonstrate strong communication across functions
  • Work independently and stay self-directed in a remote or hybrid setting
  • Live near a company office, with physical location in Los Angeles, San Francisco, Denver, or the greater New York City area

Benefits

  • Equity opportunity
  • 401(k) plan
  • Comprehensive health, dental, and vision coverage
  • Generous unlimited paid time off
  • Remote or hybrid work arrangement
  • Training on EHR and scheduling platforms

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