Marvin Behavioral Health एक हेल्थकेयर SaaS कंपनी है, जो हेल्थकेयर नियोक्ताओं और अस्पताल प्रणालियों को चिकित्सकों के बर्नआउट और कर्मचारियों को बनाए रखने से जुड़ी चुनौतियों का समाधान करने में मदद करती है। इसका प्लेटफ़ॉर्म सप्ताह के सातों दिन उपलब्ध गोपनीय टेलीथेरेपी, AI कोचिंग, कार्यशालाओं, शैक्षिक संसाधनों और हेल्थकेयर कर्मचारियों के कल्याण पर केंद्रित लाइसेंसधारी चिकित्सकों के चुने हुए नेटवर्क को एक साथ लाता है। Marvin अकादमिक विशेषज्ञों और अस्पताल नेतृत्व के साथ मिलकर साक्ष्य-आधारित कल्याण रणनीतियाँ विकसित करता है और कार्यबल के परिणामों को मापता है। कंपनी 100 से अधिक अस्पतालों को सेवा देती है और पारंपरिक कर्मचारी सहायता कार्यक्रमों की तुलना में सदस्यों की उच्च संतुष्टि, नैदानिक सुधार और बेहतर सहभागिता की रिपोर्ट करती है।
Clinical Operations Specialist – Licensed Therapist (Hybrid, United States)
Licensed therapist supporting clinical operations at Marvin Behavioral Health. The role covers documentation, quality initiatives, medication workflows, metrics, and clinician-facing processes.
विवरण
- Support clinical operations across patient care, providers, documentation, quality, and care delivery
- Provide clinical guidance on member issues requiring professional judgment
- Support pre-intake clinical reviews and outreach activities
- Assess member feedback that requires clinical follow-up
- Manage rematch escalations and clinical enrollment questions
- Resolve clinical escalations that exceed the scope of non-licensed operations staff
- Hold consultation hours and join clinical interviews during active hiring
- Resolve documentation issues and help review incomplete or missing diagnoses
- Contribute to clinical quality programs, audits, payer audits, and improvement initiatives
- Educate providers and provide support on clinical documentation standards
- Review caseloads and assess documentation integrity
- Partner with Product and Clinical Leadership on workforce and quality metrics
- Analyze provider metrics and trends using reporting and quality-monitoring tools
- Represent Clinical Operations in cross-functional meetings as a clinical liaison
- Support medication-management rescheduling, workflow exceptions, prior-authorization matters, and documentation requests
- Prepare physician-facing documentation for review and signature
- Coordinate member communications and scheduling updates
- Identify clinical workflow enhancements with Product and Engineering
- Convert clinician and patient needs into operational or product requirements
- Contribute to clinical process redesigns and special projects
- Help build scalable clinical workflows as the organization expands
आवश्यकताएँ
- Hold an independent clinical license such as LCSW, LMFT, LPC, or PhD/PsyD, or a state equivalent
- Maintain a current LCSW, LPC, LMFT, or Psychologist/PsyD license in good standing in any US state
- Bring at least four years of clinical experience after licensure
- Have experience using Electronic Health Record (EHR) systems
- No particular EHR or scheduling platform background is required; training is provided
- Be comfortable combining clinical and operational responsibilities
- Demonstrate strong communication across functions
- Work independently and stay self-directed in a remote or hybrid setting
- Live near a company office, with physical location in Los Angeles, San Francisco, Denver, or the greater New York City area
लाभ
- Equity opportunity
- 401(k) plan
- Comprehensive health, dental, and vision coverage
- Generous unlimited paid time off
- Remote or hybrid work arrangement
- Training on EHR and scheduling platforms