Marvin Behavioral Health este o companie SaaS din domeniul sănătății, care ajută angajatorii din sectorul medical și sistemele de spitale să abordeze epuizarea profesională a personalului clinic și să îmbunătățească retenția acestuia. Platforma combină psihoterapia confidențială la distanță, disponibilă șapte zile pe săptămână, coachingul asistat de inteligență artificială, atelierele, resursele educaționale și o rețea atent selecționată de terapeuți autorizați, axată pe bunăstarea lucrătorilor din domeniul sănătății. Marvin colaborează, de asemenea, cu experți academici și lideri ai spitalelor pentru a dezvolta strategii de bunăstare bazate pe dovezi și pentru a măsura rezultatele forței de muncă. Compania deservește peste 100 de spitale și raportează un nivel ridicat de satisfacție a membrilor, îmbunătățiri clinice și implicare mai mare în comparație cu programele tradiționale de asistență pentru angajați.
Clinical Operations Specialist – Licensed Therapist (Hybrid, United States)
Licensed therapist supporting clinical operations at Marvin Behavioral Health. The role covers documentation, quality initiatives, medication workflows, metrics, and clinician-facing processes.
Descriere
- Support clinical operations across patient care, providers, documentation, quality, and care delivery
- Provide clinical guidance on member issues requiring professional judgment
- Support pre-intake clinical reviews and outreach activities
- Assess member feedback that requires clinical follow-up
- Manage rematch escalations and clinical enrollment questions
- Resolve clinical escalations that exceed the scope of non-licensed operations staff
- Hold consultation hours and join clinical interviews during active hiring
- Resolve documentation issues and help review incomplete or missing diagnoses
- Contribute to clinical quality programs, audits, payer audits, and improvement initiatives
- Educate providers and provide support on clinical documentation standards
- Review caseloads and assess documentation integrity
- Partner with Product and Clinical Leadership on workforce and quality metrics
- Analyze provider metrics and trends using reporting and quality-monitoring tools
- Represent Clinical Operations in cross-functional meetings as a clinical liaison
- Support medication-management rescheduling, workflow exceptions, prior-authorization matters, and documentation requests
- Prepare physician-facing documentation for review and signature
- Coordinate member communications and scheduling updates
- Identify clinical workflow enhancements with Product and Engineering
- Convert clinician and patient needs into operational or product requirements
- Contribute to clinical process redesigns and special projects
- Help build scalable clinical workflows as the organization expands
Cerințe
- Hold an independent clinical license such as LCSW, LMFT, LPC, or PhD/PsyD, or a state equivalent
- Maintain a current LCSW, LPC, LMFT, or Psychologist/PsyD license in good standing in any US state
- Bring at least four years of clinical experience after licensure
- Have experience using Electronic Health Record (EHR) systems
- No particular EHR or scheduling platform background is required; training is provided
- Be comfortable combining clinical and operational responsibilities
- Demonstrate strong communication across functions
- Work independently and stay self-directed in a remote or hybrid setting
- Live near a company office, with physical location in Los Angeles, San Francisco, Denver, or the greater New York City area
Beneficii
- Equity opportunity
- 401(k) plan
- Comprehensive health, dental, and vision coverage
- Generous unlimited paid time off
- Remote or hybrid work arrangement
- Training on EHR and scheduling platforms