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Alliance Health
Alliance Health
1,001 – 5,000 Employees
H1B Visa SponsorHealthcareHealthcare Insurance
Alliance Health is a regional health plan serving residents across several North Carolina counties. It administers Medicaid and state-funded behavioral health and specialty services, with Tailored Plan coverage and Medicaid Direct options that bring together physical health, pharmacy, behavioral health, intellectual and developmental disability, and traumatic brain injury care. The organization coordinates services through provider networks and governance committees, and supports members and providers with portals, community outreach, training, and 24/7 behavioral health crisis support.
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CRM IT Business Analyst

Gather requirements, test, and improve Salesforce solutions for Alliance Health. This North Carolina role is primarily remote, with occasional visits to Alliance offices.

USUnited StatesNCNorth Carolina
$83,510 – $106,475 / hour
HybridFull-timeMiddleSeniorEnglish RequiredBusiness Analyst
SDLCSQL

Description

  • Gather and document business and functional requirements for CRM and related applications
  • Lead discovery sessions to define business goals, KPIs, and service needs
  • Prepare business requirements documents, process diagrams, and acceptance criteria
  • Convert requirements into detailed CRM functional and technical specifications
  • Work with CRM engineers, analysts, architects, developers, business stakeholders, external partners, and vendors
  • Plan for scalability, security, HIPAA-related data encryption, and maintainability
  • Develop test plans, test cases, and validation data for unit, integration, and user acceptance testing
  • Support user acceptance testing by tracking defects, prioritizing fixes, managing retesting, and securing stakeholder approval
  • Check application performance and validate releases
  • Assist with launches, runbooks, standard procedures, cutover checklists, production monitoring, reconciliations, and incident response
  • Maintain CRM inventories, data dictionaries, application diagrams, model records, user guides, technical documentation, and component catalogs
  • Support CRM governance, privacy, compliance, DevOps, automation, reusable templates, self-service tools, and ongoing improvement
  • Apply AI to boost team productivity and streamline analysis workflows

Requirements

  • Complete vocational or technical training in computer science, information systems, business administration, or a related field plus six years of technical analysis experience; alternatively, hold an associate degree in one of these fields plus five years of experience, or a bachelor's degree plus three years of experience.
  • Salesforce Certified Business Analyst credential
  • Strong communication skills
  • Experience with the Salesforce CRM platform
  • Experience with the software development life cycle (SDLC)
  • IT business analysis experience
  • SQL skills, preferably SOQL
  • Experience mapping service business processes
  • Healthcare or health insurance experience
  • Familiarity with documentation tools and platforms
  • Pass a background check and credit check before the start date

Benefits

  • Medical, dental, vision, life, and long-term disability coverage
  • Retirement savings plan
  • Flexible schedules with hybrid and remote options
  • Paid vacation, sick leave, holidays, and management leave
  • Flexible dress code

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