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Gartner
Gartner
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Gartner is a global research and advisory firm that helps enterprise leaders make informed decisions on mission-critical priorities. Its work combines expert analysis, consulting, executive guidance, research, and digital market services across areas such as technology, finance, human resources, legal, marketing, sales, and product strategy. Gartner also organizes more than 40 conferences and advises organizations on improving technology investments. Teams work within a hybrid model designed to support collaboration across a diverse, international workforce, with career opportunities spanning client services, consulting, research, advisory, technology, and corporate functions.
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Client Success Associate at Gartner (Hybrid)

Help Gartner clients realize value from their subscriptions by onboarding accounts, connecting them with expert resources, and strengthening engagement, satisfaction, retention, and growth.

GBUnited KingdomHybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Deliver client outcomes that exceed Gartner subscription investments
  • Uncover and articulate clients’ business priorities and challenges
  • Determine effective ways to help clients make informed business decisions
  • Guide client onboarding and demonstrate the value of Gartner services
  • Increase engagement with products used by large client teams
  • Work with stakeholders from senior C-level executives to junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales
  • Present Gartner services and capabilities to prospective and newly acquired clients
  • Manage accounts and connect clients with Gartner’s expert community
  • Match Gartner resources to client priorities to provide high-quality service and maximize membership return on investment
  • Coordinate with internal Gartner stakeholders to advance service delivery and business outcomes
  • Exchange best practices and develop creative solutions to address obstacles
  • Use client insights and performance metrics to improve engagement, satisfaction, retention, and growth

Requirements

  • Business-level fluency in English
  • The current hiring language list includes English, Spanish, French, Arabic, Dutch, German, Italian, Norwegian, and Swedish
  • A bachelor’s degree is preferred
  • At least six months of relevant professional or internship experience
  • A demonstrated record of success driven by a commitment to delivering excellent client experiences
  • Strong communication, collaboration, prioritization, critical-thinking, and influencing abilities

Benefits

  • Professional development support with unlimited opportunities for growth
  • Highly competitive compensation
  • Meaningful rewards for top performers
  • Hybrid working with flexibility to work virtually when productive and collaborate in person with colleagues
  • A collaborative, team-focused culture that values diversity
  • Equal employment opportunities
  • Reasonable accommodations for qualified individuals with disabilities

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