Arch Capital Group Ltd.
Arch Capital Group Ltd.
5,001 – 10,000 Employees
ConsultingInsuranceLogistics
Arch Capital Group Ltd. is a global insurance organization specializing in specialty insurance, reinsurance, and mortgage insurance. Its businesses provide risk management and risk financing solutions across multiple industries, with operations spanning North America, Europe, and Australia. The company uses analytical approaches to evaluate and price complex risks, while its portfolio reflects a focus on sustainable business practices, governance, and disciplined growth. Job seekers can explore opportunities connected to insurance underwriting, risk analysis, reinsurance, mortgage insurance, and related corporate functions.

Client Services Advisor - Hybrid, United States

Support Arch Capital Group’s travel, accident, and health insurance customers through phone, email, and chat interactions. The role includes claims assistance, technical troubleshooting, and insurance sales during evening shifts.

Description

  • Handle client service and claims calls for travel, accident, and health insurance plans
  • Manage general inquiries through email and online chat
  • Investigate complex customer questions using the appropriate internal resources
  • Match customers with suitable products, convert inquiries into insurance sales, and record sales in the policy administration system
  • Give claimants timely updates on claim progress
  • Troubleshoot customer-facing technology issues
  • Take on additional projects and duties as assigned

Requirements

  • Communicate clearly and effectively in writing and conversation
  • Bring strong interpersonal skills and a consistently energetic approach
  • Use sound judgment to solve problems and manage multiple tasks
  • Work independently while adapting readily to changing needs
  • Be proficient with Microsoft Outlook, Word, and Excel
  • An associate or bachelor’s degree is preferred
  • Have three years of customer service experience, ideally in travel, accident and health, or medical insurance
  • A life and health or property and casualty insurance license, or an equivalent credential, is preferred

Benefits

  • Choose from multiple medical plans with dental, vision, and prescription coverage
  • Access a 401(k) plan with a strong employer matching contribution
  • Receive at least 20 days of paid time off annually
  • Receive up to 12 paid company holidays each year
  • Use two paid volunteer time-off days
  • Receive basic life and accidental death and dismemberment insurance
  • Access short-term and long-term disability coverage
  • Receive up to 10 weeks of paid parental leave
  • Access student loan assistance
  • Receive tuition reimbursement
  • Use backup care for children and elders
  • Participate in the incentive program if eligible

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