Kimoby - Dealer Engagement System
Kimoby - Dealer Engagement System
51 – 200 Employees
AutomotiveB2B
Kimoby provides a B2B dealer engagement platform for the automotive industry. Integrated with dealership management systems, its software helps dealerships communicate with customers through personalized messaging, video, and mobile payments while supporting smoother service operations. The platform is designed to increase repair orders, accelerate approvals, reduce staff workload, and improve loaner vehicle profitability, helping dealerships strengthen customer satisfaction, loyalty, and operational performance.

Client Onboarding Specialist (Remote, Canada)

Lead SaaS onboarding for automotive dealerships at Kimoby, turning signed agreements into successful implementations. Guide customers through training, operational problem-solving, stakeholder communication, and structured follow-up in a remote contract role.

Description

  • Lead new-customer onboarding once the Sales team has completed the deal
  • Convert signed contracts into functioning dealerships that are confident using the platform and realizing value quickly
  • Address customers’ most urgent operational issues
  • Establish trusted relationships with key stakeholders
  • Coordinate several onboarding engagements at the same time
  • Run video meetings and maintain structured follow-up
  • Keep informed about developments across the industry
  • Explain technical and operational updates in clear, accessible language
  • Apply the onboarding process and assist the wider Customer Success team as required

Requirements

  • Demonstrated experience in customer onboarding or another customer-facing position
  • Fluent written and spoken English
  • French language skills are an advantage
  • Excellent listening and investigative questioning abilities
  • Confidence teaching customers and explaining products
  • Quick, practical problem-solving suited to real-world dealership operations
  • Strong, clear, and persuasive presentation abilities
  • Highly organized, persistent approach to follow-up
  • Availability for a 14-month maternity-leave replacement contract
  • Target start date: mid-November

Benefits

  • Group insurance begins on the first day and includes telemedicine and private-clinic access in Quebec, with employer contributions
  • Remote work with flexible scheduling
  • Three weeks of vacation
  • Paid time off from Christmas through New Year’s
  • Four sick and mental-health days annually
  • RRSP plan with employer contributions of 2% after six months
  • Learning-focused workplace that encourages curiosity, initiative, and collaboration

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