Kimoby - Dealer Engagement System
Kimoby - Dealer Engagement System
51 – 200 Angajați
B2BIndustria auto
Kimoby oferă o platformă de interacțiune între companii și dealeri pentru industria auto. Software-ul său se integrează cu sistemele de gestionare ale reprezentanțelor și le ajută să comunice cu clienții prin mesaje personalizate, videoclipuri și plăți mobile, susținând în același timp operațiuni de service mai fluide. Platforma este concepută pentru a crește numărul comenzilor de reparații, a accelera aprobările, a reduce volumul de muncă al personalului și a îmbunătăți profitabilitatea vehiculelor de înlocuire, ajutând reprezentanțele să consolideze satisfacția și loialitatea clienților, precum și performanța operațională.

Client Onboarding Specialist (Remote, Canada)

Lead SaaS onboarding for automotive dealerships at Kimoby, turning signed agreements into successful implementations. Guide customers through training, operational problem-solving, stakeholder communication, and structured follow-up in a remote contract role.

Descriere

  • Lead new-customer onboarding once the Sales team has completed the deal
  • Convert signed contracts into functioning dealerships that are confident using the platform and realizing value quickly
  • Address customers’ most urgent operational issues
  • Establish trusted relationships with key stakeholders
  • Coordinate several onboarding engagements at the same time
  • Run video meetings and maintain structured follow-up
  • Keep informed about developments across the industry
  • Explain technical and operational updates in clear, accessible language
  • Apply the onboarding process and assist the wider Customer Success team as required

Cerințe

  • Demonstrated experience in customer onboarding or another customer-facing position
  • Fluent written and spoken English
  • French language skills are an advantage
  • Excellent listening and investigative questioning abilities
  • Confidence teaching customers and explaining products
  • Quick, practical problem-solving suited to real-world dealership operations
  • Strong, clear, and persuasive presentation abilities
  • Highly organized, persistent approach to follow-up
  • Availability for a 14-month maternity-leave replacement contract
  • Target start date: mid-November

Beneficii

  • Group insurance begins on the first day and includes telemedicine and private-clinic access in Quebec, with employer contributions
  • Remote work with flexible scheduling
  • Three weeks of vacation
  • Paid time off from Christmas through New Year’s
  • Four sick and mental-health days annually
  • RRSP plan with employer contributions of 2% after six months
  • Learning-focused workplace that encourages curiosity, initiative, and collaboration

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