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Augment Risk
Augment Risk
51 – 200 Employees
ConsultingInsuranceLogistics
Augment Risk is an FCA-authorised insurance and risk advisory firm that connects institutional and corporate clients with tailored reinsurance and capital solutions. Its work spans structured reinsurance, parametric products, insurance-linked securities investor capacity, MGA capital solutions, captive arrangements, and legacy portfolio management. Operating across global hubs, Augment Risk focuses on aligning capital with client strategy to support growth, improve capital efficiency, protect margins, and manage volatility.
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Claims Operations Manager - UK Remote

Manage end-to-end reinsurance claims servicing for Augment Risk across global capital markets. Build effective controls, reporting, and scalable claims processes for distributed markets.

GBUnited KingdomRemoteFull-timeMiddleSeniorEnglish RequiredOperations

Description

  • Design and run claims intake, triage, tracking, and escalation processes across treaty and delegated authority reinsurance.
  • Coordinate claim notifications, bordereaux, reserve movements, supporting documents, and information requests between cedants, reinsurers, fronting carriers, TPAs, and internal teams.
  • Keep a complete, auditable claims register covering status, ownership, financial movements, next steps, and escalation triggers.
  • Track reporting and payment obligations.
  • Partner with Technical Accounting and Treasury to support accurate, timely claims settlements.
  • Resolve operational issues involving aged claims, incomplete data, disputed items, and delayed responses.
  • Escalate commercial, coverage, and conduct concerns through the appropriate channels.
  • Work with Wordings, Legal and Compliance, and broking teams to ensure claims handling complies with contract terms and delegated authorities.
  • Prepare management reports on claim volumes, ageing, reserves, payment status, exceptions, and recurring root causes.
  • Strengthen processes, controls, and systems as the portfolio grows, including practical automation and structured data use.
  • Create a dependable single view of claims and their financial position.
  • Set clear service standards, ownership, and escalation paths for every active claim.
  • Reduce claim ageing and preventable exceptions while reinforcing confidence among clients and market partners.

Requirements

  • At least five years of relevant experience in claims operations, claims servicing, or reinsurance claims within a broker, insurer, MGA, managing agent, TPA, or reinsurer.
  • Strong knowledge of claims bordereaux, loss reporting, reserves, settlement workflows, and reinsurance contract administration.
  • Able to coordinate multiple stakeholders and keep complex matters progressing with detail and accountability intact.
  • Excellent written communication, sound judgement, strong organization, and meticulous attention to detail.
  • Comfortable operating in a fast-moving environment where processes are still being developed alongside day-to-day operations.
  • Experience with Lloyd’s and London market claims processes is preferred.
  • Experience supporting delegated authority, specialty, or complex reinsurance portfolios is preferred.
  • Familiarity with broker management, claims, or accounting systems and data-driven process improvement is preferred.

Benefits

  • Performance-based bonus opportunities.
  • Equity participation.
  • Employee equity offers.
  • Work-from-anywhere approach.
  • Flexible working arrangements for globally distributed colleagues and clients.
  • Opportunity to develop inventive and innovative solutions.
  • Multidisciplinary working environment.
  • Flat organizational structure.
  • Meaningful ownership and accountability.
  • Equal-opportunity and inclusive workplace.
  • Strong culture of constructive feedback.
  • Support from highly skilled and talented colleagues.

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