Oceans connects businesses with experienced global remote professionals, known as “Divers,” across operations, finance, marketing, and administration. Its model is designed to help startups, e-commerce companies, small businesses, and solopreneurs expand their teams with carefully matched talent. Oceans supports these placements through a selective vetting process, ongoing professional development, retention-focused engagement, and continued client support.
Chief of Staff to Head of Diver Success — Colombo Hybrid
Partner with Oceans’ Head of Diver Success to shape strategy, improve operations, and coordinate cross-functional execution. Help strengthen outcomes for clients and Divers across Oceans’ global talent network.
Description
- Partner with the Head of Diver Success as a strategic and hands-on advisor
- Define, prioritize, and deliver strategic initiatives
- Coordinate initiatives and advance shared business priorities
- Create progress-tracking frameworks, surface bottlenecks, and keep projects on schedule
- Enable collaboration across functions and maintain departmental alignment
- Manage critical special projects from planning through completion without disrupting operations
- Simplify processes and workflows to increase productivity and eliminate inefficiencies
- Review workflows to uncover operational gaps, friction points, and improvement opportunities
- Diagnose operational challenges and develop practical, innovative solutions
- Manage organizational communications and the flow of information
- Create, develop, and maintain systems for institutional knowledge
- Act as the connection between the Head of Diver Success and other departments
- Develop and sustain relationships with internal and external stakeholders
- Represent the Head of Diver Success in meetings and business discussions
- Deliver insights, recommendations, information, and analysis to support decisions
- Collaborate with the Council of Chiefs of Staff on complex cross-functional initiatives
- Advise leadership on critical business matters
- Anticipate emerging issues and resolve them through proactive solutions
- Contribute to a constructive organizational culture
- Build an inclusive and engaged team culture within Diver Success
- Lead change management in partnership with Diver Success leadership
- Collaborate with the CEO, senior leadership, Training, HR, Pod Leaders, Integration teams, clients, and Divers
- Work across the organization to reduce client churn related to Divers
- Report directly to the Head of Diver Success
Requirements
- Prior experience with global talent, business operations, and client-facing work is advantageous
- Ability to manage, collaborate with, and support people from diverse backgrounds inclusively
- Strong understanding of current organizational needs, the Diver Success function, and the company’s strategic direction
- Understanding of client business operations, Oceans’ growth opportunities, and the role of global talent in that growth
- Ability to uncover business insights that inform planning and resource allocation
- Ability to take ambiguous, cross-functional initiatives from inception to completion
- Ability to build stakeholder alignment and drive execution
- Ability to design, enhance, and scale internal processes
- Ability to present options, clarify tradeoffs, and make clear recommendations to leadership
- Ability to manage organizational information flow and maintain alignment
Benefits
- Benefits and details of the compensation philosophy will be shared during the offer process