Centene Corporation
Centene Corporation
Centene Corporation is a healthcare and insurance company focused on government-sponsored coverage and community health. Its services include Medicaid, Medicare, Health Insurance Marketplace plans, and TRICARE support for military communities. Centene combines localized care delivery with partnerships with nonprofit organizations to address the needs of the members it serves. The company also incorporates environmental responsibility and ethical governance into its approach to operating and supporting communities.

Care Management Support Coordinator II - Texas Remote at Centene

Support Centene members remotely in Texas through care-plan outreach, scheduling, education, and resource coordination. Handle member and provider inquiries while connecting people with health-plan and community services.

Description

  • Provide administrative support for care management operations
  • Contact members by phone about care-plan follow-up, resources, appointments, questions, concerns, and education
  • Handle inbound calls as an initial contact for member and provider questions
  • Arrange services and address issues involving members, providers, and internal staff
  • Refer members to health-plan and community resources, including support for Social Determinants of Health needs
  • Assist with member onboarding by distributing welcome letters, correspondence, and educational content
  • Record and maintain non-clinical member information and share records with providers when needed
  • Use working knowledge of assigned health-plan programs and available resources
  • Follow applicable policies and standards while completing other assigned responsibilities

Requirements

  • High school diploma or GED
  • One to two years of related work experience
  • Familiarity with available benefits and local community resources
  • Capability to conduct outreach and manage incoming calls
  • Ability to arrange services and resolve concerns involving members, providers, and staff
  • Ability to document and maintain non-clinical member records in line with state and regulatory requirements
  • For Florida-Sunshine Health Plan, conduct all member interactions by telephone

Benefits

  • Health insurance coverage
  • 401(k) plan
  • Employee stock purchase plans
  • Tuition reimbursement
  • Paid time off and holidays
  • Flexible work arrangements, including remote, hybrid, field, or office schedules
  • Additional incentives may be included in total compensation
  • Equal opportunity and commitment to diversity

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