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Cencora works across healthcare, logistics, and consulting to support the delivery of medicines and health solutions for people and animals. Building on the legacy of AmerisourceBergen, the company provides specialty logistics and warehousing, drug research and clinical development support, commercialization and patient access services, and wholesale and specialty distribution. Its customers include pharmaceutical companies, physician practices, pharmacies, and health systems, alongside organizations serving animal health. Cencora’s broad operating model connects products, services, and supply-chain expertise across the healthcare ecosystem.
Bilingual Nurse Case Manager – Remote Canada
Support patients and healthcare providers across Cencora’s Canadian pharmaceutical programs as a bilingual Nurse Case Manager. Coordinate patient support, medication access, therapy funding, adherence, and adverse event reporting.
Description
- Support patients and healthcare providers with information about Patient Support services, diseases, and therapies
- Assist patients and caregivers with assessments connected to Patient Support services
- Coordinate communication among patients, families, and healthcare providers about medication access
- Respond to questions about program services, disease states, and products
- Provide continued support to encourage patient adherence
- Refer patients to healthcare providers when clinical questions extend beyond program materials
- Record patient details and interactions in electronic patient records
- Review and update patient files throughout the care journey
- Apply case-management protocols covering data collection, follow-up, therapy interruptions or discontinuation, adverse event reporting, and communication with primary healthcare providers
- Work with reimbursement specialists and physicians to obtain therapy funding and identify alternatives
- Coordinate and monitor patient services against KPIs to accelerate therapy access
- Take part in specialized therapy training and pharmaceutical meetings
- Attend patient meetings and conferences and collaborate with patient associations and advocacy groups when needed
- Coordinate treatment logistics and resolve issues with healthcare providers, pharmacies, and infusion or injection clinics
- Keep managers, team members, and clients informed about patient cases
- Support the training of new Nurse Case Managers
- Report adverse events and serious adverse events in line with program procedures
- Complete additional assigned duties and provide standby or on-call coverage when required
Requirements
- Diploma in healthcare or a related discipline; a bachelor’s degree is preferred
- Active registration as an RN or RPN/LPN with the College of Nurses in the province of employment is required
- Two to five years of experience in healthcare, pharmaceuticals, insurance, or a related field
- Background in healthcare and case management within medical or hospital settings, insurance, or the biopharmaceutical industry is preferred
- French and/or English fluency may be required based on the program and geographic location
- Experience with patient support, case management, medication access, reimbursement, adverse event reporting, and electronic patient records
- Ability to work independently while contributing effectively to a team
- Strong analytical and problem-solving capabilities
- Ability to collaborate across functions and within a small team
- Consistent ability to produce high-quality professional work in a fast-changing environment
- Experience training new Nurse Case Managers and giving feedback on protocols, databases, processes, and interdepartmental workflows
- Availability for standby or on-call coverage may be required
Benefits
- Medical, dental, and vision coverage
- Backup care for dependents
- Adoption assistance
- Infertility coverage
- Family-building support
- Behavioral health resources
- Paid parental leave
- Paid caregiver leave
- Training opportunities
- Professional development resources
- Mentorship opportunities
- Employee resource groups
- Volunteer opportunities
- Reasonable accommodations throughout the employment process
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