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Sentrex Health Solutions
Sentrex Health Solutions
501 – 1,000 Employees
B2BHealthcarePharmaceuticals
Sentrex Health Solutions is a Canadian specialty healthcare services company supporting pharmaceutical companies, healthcare providers, clinics, and patients through coordinated care solutions. Its services include specialty pharmacy distribution, third-party logistics, patient support programs, and technology designed for complex treatment journeys. By combining operational expertise with clinic-focused and patient-facing support, Sentrex helps healthcare partners improve access, coordination, and continuity of care.
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Bilingual Nurse Case Manager – Canada Remote

Coordinate Canadian patient support programs for pharmaceutical therapies as a bilingual Nurse Case Manager. Manage enrollment, clinical follow-up, reimbursement, adherence support, and adverse-event reporting.

CACanadaRemoteFull-timeJuniorMiddleEnglish RequiredFrench RequiredBilingual

Description

  • Coordinate patient support services for Sentrex Health Solutions programs
  • Oversee program support and act as the primary contact for assigned health care providers
  • Help patients access support programs and their prescribed drug therapies
  • Work with patients, insurers, pharmacies, physicians, and other health care professionals to secure medication coverage
  • Complete health care provider and patient registration and enrollment
  • Enter and process service-delivery data accurately
  • Respond to telephone and web inquiries about program services, diseases, and products
  • Deliver medical support, disease and therapy education, and disease-management guidance
  • Complete specialized training for assigned therapies
  • Provide inbound and outbound telephone support, maintenance assistance, and adherence follow-up
  • Apply case-management protocols covering clinical monitoring, data collection, follow-up, compliance, therapy interruptions or discontinuation, and adverse-event reporting
  • Partner with reimbursement specialists and physicians to obtain therapy funding and investigate alternative funding sources
  • Attend patient meetings and conferences when required
  • Identify and report adverse events within specified timelines
  • Protect the confidentiality of patient, client, and corporate information
  • Coordinate with physician offices, pharmacies, infusion or injection providers, and other parties to deliver services and resolve issues
  • Take part in continuing education activities
  • Create training materials and programs for new patient support program team members
  • Advocate for patients and health care providers throughout enrollment, coverage renewals, and reimbursement support
  • Review, analyze, and verify patient information for accuracy and completeness
  • Schedule required next steps to maintain continuity of service
  • Follow up and advocate until coverage decisions are received
  • Document adverse events in accordance with pharmacovigilance requirements
  • Follow Sentrex policies and procedures
  • Complete other duties assigned by the manager

Requirements

  • Hold RN or RPN registration in good standing with the nursing college in the applicable province
  • Bring experience in Patient Support Programs
  • Reimbursement experience for securing patient coverage is an asset
  • Neurology experience is a strong asset
  • At least two years of clinical experience is preferred
  • Be available to work flexibly between 8:00 a.m. and 8:00 p.m. EST
  • Protect confidential patient, client, and corporate information
  • Demonstrate excellent organization and the ability to build effective working relationships
  • Adapt effectively to organizational growth and change
  • Build trust and influence stakeholders at multiple levels
  • Communicate with impact, candor, and clarity

Benefits

  • Work for a wholly Canadian company with locations nationwide
  • Access modern, state-of-the-art facilities
  • Work in a flexible environment designed to support work-life balance
  • Join a diverse and inclusive workplace culture
  • Participate in an Employee Development Program
  • Receive industry-leading in-house corporate training
  • Receive a competitive salary
  • Receive generous vacation entitlement
  • Use a Wellness Program offering five paid days off
  • Receive paid sick days
  • Access a competitive benefits package with dental, extended health, AD&D, LTD, and employee or dependent life insurance
  • Use an Employee and Family Assistance Program
  • Participate in an RRSP matching program
  • Request accommodations during the selection process

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