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Sentrex Health Solutions
Sentrex Health Solutions
501 – 1.000 Angajați
Asistență medicalăB2BProduse farmaceutice
Sentrex Health Solutions este o companie canadiană specializată în servicii de sănătate, care sprijină companiile farmaceutice, furnizorii de servicii medicale, clinicile și pacienții prin soluții coordonate de îngrijire. Serviciile sale includ distribuția de medicamente specializate, logistică oferită de terți, programe de sprijin pentru pacienți și tehnologii concepute pentru parcursuri terapeutice complexe. Prin combinarea expertizei operaționale cu sprijinul dedicat clinicilor și orientat către pacienți, Sentrex își ajută partenerii din domeniul sănătății să îmbunătățească accesul, coordonarea și continuitatea îngrijirii.
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Bilingual Nurse Case Manager – Canada Remote

Coordinate Canadian patient support programs for pharmaceutical therapies as a bilingual Nurse Case Manager. Manage enrollment, clinical follow-up, reimbursement, adherence support, and adverse-event reporting.

CACanadaRemoteNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăLimbă Obligatorie: francezăBilingv

Descriere

  • Coordinate patient support services for Sentrex Health Solutions programs
  • Oversee program support and act as the primary contact for assigned health care providers
  • Help patients access support programs and their prescribed drug therapies
  • Work with patients, insurers, pharmacies, physicians, and other health care professionals to secure medication coverage
  • Complete health care provider and patient registration and enrollment
  • Enter and process service-delivery data accurately
  • Respond to telephone and web inquiries about program services, diseases, and products
  • Deliver medical support, disease and therapy education, and disease-management guidance
  • Complete specialized training for assigned therapies
  • Provide inbound and outbound telephone support, maintenance assistance, and adherence follow-up
  • Apply case-management protocols covering clinical monitoring, data collection, follow-up, compliance, therapy interruptions or discontinuation, and adverse-event reporting
  • Partner with reimbursement specialists and physicians to obtain therapy funding and investigate alternative funding sources
  • Attend patient meetings and conferences when required
  • Identify and report adverse events within specified timelines
  • Protect the confidentiality of patient, client, and corporate information
  • Coordinate with physician offices, pharmacies, infusion or injection providers, and other parties to deliver services and resolve issues
  • Take part in continuing education activities
  • Create training materials and programs for new patient support program team members
  • Advocate for patients and health care providers throughout enrollment, coverage renewals, and reimbursement support
  • Review, analyze, and verify patient information for accuracy and completeness
  • Schedule required next steps to maintain continuity of service
  • Follow up and advocate until coverage decisions are received
  • Document adverse events in accordance with pharmacovigilance requirements
  • Follow Sentrex policies and procedures
  • Complete other duties assigned by the manager

Cerințe

  • Hold RN or RPN registration in good standing with the nursing college in the applicable province
  • Bring experience in Patient Support Programs
  • Reimbursement experience for securing patient coverage is an asset
  • Neurology experience is a strong asset
  • At least two years of clinical experience is preferred
  • Be available to work flexibly between 8:00 a.m. and 8:00 p.m. EST
  • Protect confidential patient, client, and corporate information
  • Demonstrate excellent organization and the ability to build effective working relationships
  • Adapt effectively to organizational growth and change
  • Build trust and influence stakeholders at multiple levels
  • Communicate with impact, candor, and clarity

Beneficii

  • Work for a wholly Canadian company with locations nationwide
  • Access modern, state-of-the-art facilities
  • Work in a flexible environment designed to support work-life balance
  • Join a diverse and inclusive workplace culture
  • Participate in an Employee Development Program
  • Receive industry-leading in-house corporate training
  • Receive a competitive salary
  • Receive generous vacation entitlement
  • Use a Wellness Program offering five paid days off
  • Receive paid sick days
  • Access a competitive benefits package with dental, extended health, AD&D, LTD, and employee or dependent life insurance
  • Use an Employee and Family Assistance Program
  • Participate in an RRSP matching program
  • Request accommodations during the selection process

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