Technical Consultant, Healthcare Systems
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Allianz is a global insurance and asset management company serving customers through a broad portfolio of financial products and services. Its work spans insurance, finance, and banking, with teams focused on delivering reliable assurance and building informed customer relationships. The company highlights collaboration, honesty, and genuine interaction, creating an environment where employees exchange ideas openly and engage with industry expertise to support better outcomes.
Bilingual Case Manager Associate – Canada Remote
Support Allianz Partners Canada insurance assistance cases in a bilingual French-English case management role. Review medical claims, coordinate care, and oversee documentation, billing, and policy benefits remotely.
Description
- Track and update cases involving hospitalized patients and outpatient treatment
- Maintain complete and accurate records in company systems within required timelines
- Work with Medical Consultants and Registered Nurses to evaluate medical information and inform case decisions
- Authorize eligible medical procedures and coordinate support with internal medical teams
- Explain policy benefits, case developments, and logistical arrangements to patients and their families
- Interpret insurance policies and determine the appropriate action for each case
- Establish and revise case reserves using current and projected costs
- Research other available coverage, including Provincial Health and Extended Health Plans
- Coordinate billing arrangements and secure current billing details
- Collect, organize, and maintain all required case records
- Handle the administrative and logistical activities needed to advance cases
- Work with business partners and refer complex matters for escalation
- Coordinate with providers to secure authorizations, documentation, and necessary clarifications
Requirements
- Post-secondary education is required
- At least two years of experience in Emergency Assistance, case management, or a comparable field is preferred
- Demonstrated precision and strong attention to detail
- Ability to manage multiple priorities in a high-pressure setting
- Professional, clear, and empathetic telephone communication skills
- Demonstrated ability to resolve problems effectively
- Sound judgment and the initiative to act independently when appropriate
- Strong accountability for case results and follow-through
- Working knowledge of global geography
- Awareness of current events
- Familiarity with medical terminology
- Fluent written and spoken French and English is required
- Ability to work effectively with artificial intelligence, machine learning, data analytics, and cloud-based tools
- Ability to apply insights responsibly in line with data governance, security, and ethical-use standards
Benefits
- Performance-related bonus opportunities
- Merit-based salary increases
- Additional incentives tied to individual and company performance
- Courses supporting personal and professional development
- Focused employee development programs
- International mobility and opportunities for career advancement
- Work Well health and wellbeing initiatives
- Flexible approaches to work-life balance planning and arrangements
- Health insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- Retirement savings programs
- Paid time off
- Additional employee programs
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