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Staples Promotional Products
Staples Promotional Products
1,001 – 5,000 Employees
eCommerceMarketingRetail
Staples Promotional Products helps businesses strengthen their brand presence through customized merchandise and promotional products. Its catalog includes branded apparel, drinkware, electronics, bags, office essentials, and other items designed for marketing campaigns, customer engagement, and everyday business use. The company also offers 24-hour production for urgent orders, with a focus on product quality, upfront pricing, and dependable service for organizations seeking tailored promotional solutions.
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Accounts Receivable Analyst – Remote, United States

Manage collections, reconciliations, billing research, and payment resolution for Staples Promotional Products’ business customers. Support accurate cash application, stronger account processes, and improved cash flow.

USUnited StatesMAMassachusettsSCSouth CarolinaRemoteFull-timeJuniorNo degree requiredEnglish RequiredAccounts Receivable
ERPOracle

Description

  • Pursue payment of outstanding accounts and follow up with customers through resolution
  • Investigate receivables issues, reconcile remittances, and correct billing discrepancies
  • Reduce bad-debt write-offs and increase cash collections while supporting customer needs
  • Process cash-on-account activity, escalations, credit reviews, and related work within service-level targets
  • Become familiar with customer ordering systems and their billing integrations
  • Identify, recommend, and deliver process improvements, including automation initiatives
  • Develop standard operating procedures for complex accounts and conduct root-cause investigations
  • Organize and prioritize workload to meet service-level agreements, goals, and objectives
  • Discuss overdue invoices with customers and facilitate conference calls to resolve issues
  • Prepare reports and account statements for internal and external customers as needed
  • Negotiate payment arrangements or settlements for substantially overdue balances within approved guidelines
  • Share reconciliation findings with customers and internal partners across Sales, Customer Setup, Contract Gateway, and leadership
  • Work directly with customer Accounts Payable supervisors, managers, and directors

Requirements

  • At least one year of related experience in accounts receivable, accounting, finance operations, or a comparable support role
  • Proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and filters
  • Experience with, or the ability to learn, ERP or accounting platforms such as Oracle, SAP, or NetSuite
  • Exceptional attention to detail and accuracy in data entry and account reconciliation
  • Analytical ability to detect trends and unusual patterns in financial information
  • Proactive, resourceful problem-solving skills paired with a strong customer-service focus
  • Clear and effective written and verbal communication skills
  • Willingness to learn new systems and processes in a fast-paced workplace
  • Strong organization skills with the ability to balance competing priorities and deadlines
  • Ability to evaluate data sets and reach conclusions from observed trends
  • Demonstrated ability to follow established procedures accurately
  • Experience with collections platforms such as Webcollect or GetPaid
  • Knowledge of accounts receivable aging, cash application, and reconciliation best practices
  • Proficiency with Microsoft 365 applications
  • Familiarity with varied customer billing and invoicing methods

Benefits

  • Inclusive workplace culture supported by associate-led Business Resource Groups
  • Flexible paid time off with 22 days available
  • Seven observed paid holidays
  • Online and retail employee discounts
  • 401(k) plan with company matching
  • Physical and mental health wellness programs

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