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MERGE is a marketing and technology company that combines storytelling, creative strategy, technology innovation, performance marketing, and data to help organizations build stronger connections with their audiences. Its work spans healthcare, financial technology, and consumer services, with solutions designed to support health, wealth, and happiness while contributing to sustainable client growth. MERGE brings together creative, technical, and data-focused expertise and develops long-term partnerships around measurable business outcomes.
Account Director, Pharma and Life Sciences – MERGE (Chicago Hybrid)
Lead Pharma and Life Sciences marketing accounts at MERGE, a health, wellness, and marketing technology agency. Own client strategy, account growth, financial performance, and team leadership.
Description
- Lead and oversee account management operations
- Guide and motivate daily collaboration between account teams and clients
- Strengthen relationships with current and prospective clients
- Develop and deliver strategic concepts and hands-on work
- Advance tactical agency projects while meeting delivery standards and deadlines
- Act as a senior, solution-focused manager connecting client and agency teams
- Translate business, customer, and market insights into strategies and marketing programs across traditional and digital Pharma and Life Sciences channels, media, analytics, and MarTech
- Align agency capabilities with client expectations
- Keep client teams informed about progress, campaigns, and deliverables
- Partner with clients on strategy, ideas, industry trends, and thought leadership
- Build trusted client partnerships while meeting client and agency needs
- Approve internal agency materials prepared for client reporting
- Uncover additional client needs and opportunities, then implement solutions
- Oversee account financial performance
- Work with internal teams to develop strategic creative solutions
- Engage senior leaders from other departments when appropriate
- Lead, mentor, and develop a team as a trusted advisor
- Maintain strong knowledge of MERGE solutions and resources and act on relevant opportunities
Requirements
- Bachelor’s degree or equivalent professional experience
- 8–10 years of account management experience in an advertising agency or similar environment across traditional and digital channels
- Experience in Life Sciences or Pharma, including knowledge of the MLR process and ideally direct-to-consumer work
- Strong capabilities in strategic ideation, tactical activation, and financial management
- Knowledge of media objectives, channels, targeting, audiences, KPIs, and measurement, with experience collaborating across media and analytics teams
- Exceptional professional communication and presentation skills
- Ability to perform effectively in a fast-paced environment
- Ability to lead collaboratively and develop and execute client service strategies
- Advanced client management skills, including growing business with existing clients
- Strong client commitment, attention to detail, and problem-solving skills
- Experience managing at least one direct report
- US work authorization without current or future visa sponsorship requirements
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
- Lifestyle Spending Account
- Employer-paid life and disability insurance
- Flexible time off and holidays
- Additional benefits and rewards
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