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AlgoSec उन संगठनों के लिए साइबर सुरक्षा और अनुपालन समाधान विकसित करता है, जो मल्टी-क्लाउड और हाइब्रिड नेटवर्क में एप्लिकेशन कनेक्टिविटी का प्रबंधन करते हैं। इसके एप्लिकेशन-केंद्रित नीति प्रबंधन और CNAPP प्लेटफ़ॉर्म सुरक्षा टीमों को क्लाउड-नेटिव तथा हाइब्रिड परिवेशों को समझने, सुरक्षा और अनुपालन संबंधी कमियों की पहचान करने, नीतियों पर होने वाले मैन्युअल कार्य को कम करने और व्यावसायिक एप्लिकेशन को व्यवधान से बचाने में सहायता करते हैं। AlgoSec उन संगठनों की सेवा करता है जो सुरक्षा नियंत्रण बनाए रखते हुए और इंटरनेट सुरक्षा मानकों तथा विनियमों के अनुरूप रहते हुए डिजिटल परिवर्तन को आगे बढ़ाना चाहते हैं।
Technical Customer Success Manager - Saudi Arabia Remote
Guide enterprise customers in Saudi Arabia through adoption, renewal, and expansion of AlgoSec’s cybersecurity platform. Advise stakeholders on network security, cloud infrastructure, compliance, and measurable business outcomes.
विवरण
- Assess adoption shortfalls, develop tailored success plans, and connect product use cases to realized customer value.
- Monitor adoption across the customer portfolio and establish quarterly plans for improvement.
- Work with the renewals team to link customer health and adoption progress to renewal results.
- Identify churn indicators early and direct efforts to reduce retention risks.
- Work with internal partners and sales to uncover and quantify opportunities for account expansion.
- Develop trusted stakeholder relationships while advising customers through proven practices and strategic guidance.
- Lead Executive Business Reviews and sustain proactive, high-value engagement with customers.
- Document use cases, customer wins, and practical lessons for the Customer Success knowledge base.
- Bring customer perspectives into the organization and advocate for customer priorities.
आवश्यकताएँ
- At least five years of experience in Customer Success or a comparable enterprise software role, ideally in security or systems integration.
- Demonstrated success managing strategic and enterprise customers with measurable outcomes.
- Strong knowledge of network security, governance, audit, risk, and compliance practices.
- A customer-focused mindset with a consistently proactive working style.
- Confidence in client-facing work, including customer calls and onsite visits.
- Excellent consulting, project management, and data-informed decision-making abilities.
- Working knowledge of security technologies such as firewalls, IDS/IPS, SDN, and compliance solutions.
- Familiarity with APIs, including Java and REST.
- Understanding of infrastructure, public, private, and hybrid cloud environments, plus LAN/WAN networking.
- Resilience and adaptability in dynamic, fast-moving settings.
- Executive presence and the ability to handle high-stakes discussions and escalations.
- Excellent spoken and written English and Arabic communication skills.
- Availability to travel up to 50% of the time.
- Salesforce.com and Gainsight experience is preferred.
- Technical expertise in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius is preferred.
लाभ
- AlgoSec is an equal opportunity employer committed to a welcoming, diverse, and inclusive culture.
- Home office location.
- Join a profitable, growing cybersecurity company with strong market traction and substantial growth potential.
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