Bulletproof
Bulletproof
Bulletproof एक वैश्विक स्वतंत्र ब्रांड और क्रिएटिव एजेंसी है, जो प्रमुख उपभोक्ता और कॉर्पोरेट ग्राहकों को विशिष्ट ब्रांड बनाने में मदद करती है। इसका काम ब्रांड रणनीति, दृश्य पहचान, पैकेजिंग, वेबसाइटों और अभियानों तक फैला है। इसकी रचनात्मक दृष्टि उच्च प्रभाव वाला काम तैयार करने पर केंद्रित है, जो विकास को बढ़ावा देता है और दर्शकों के साथ स्थायी जुड़ाव बनाता है। कंपनी दुनिया के कई शहरों में स्थित स्टूडियो के माध्यम से काम करती है और एक अंतरराष्ट्रीय टीम को साथ लाती है, जो मार्केटिंग, कंसल्टिंग और यात्रा-संबंधी क्षेत्रों के ग्राहकों की सेवा करती है।

Technical Analyst - Hybrid Contract

Provide Tier 1 service desk support to Bulletproof’s managed services clients. Resolve Microsoft, desktop, LAN, and server issues while managing tickets and escalating complex problems.

विवरण

  • Handle incoming calls for technical and customer service support
  • Respond to emails about technical issues
  • Deliver timely first-line technical and customer support alongside related business functions
  • Support LAN, desktop, and server devices
  • Maintain enterprise Microsoft environments
  • Create and manage service desk tickets
  • Prioritize the support queue and escalate complex issues to specialized technical teams

आवश्यकताएँ

  • Two to three years of experience in a comparable role
  • College certificate or diploma in information technology, or relevant experience with industry certification
  • Enthusiasm for IT and a commitment to continued learning
  • Strong working knowledge of Microsoft Windows, Microsoft 365, and Microsoft Office applications
  • Excellent communication and interpersonal abilities
  • Professional and effective telephone manner
  • Strong customer service focus
  • Ability to work independently with minimal supervision while managing multiple tasks and shifting priorities
  • Familiarity with ITIL processes is an asset
  • Availability for occasional shift work with reasonable notice
  • Availability to work from 8:00 AM to 5:00 PM AST within a 7x24 operation

लाभ

  • Reimbursement for relevant professional certifications and career development
  • Opportunities to participate in community initiatives and volunteering
  • Dedicated paid time for volunteer work
  • 25% corporate discount on GoodLife Fitness memberships
  • Recognition programs and rewards, including a service award bonus

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