Bulletproof
Bulletproof
Bulletproof ir visā pasaulē neatkarīgi strādājošs zīmolvedības un radošais aģentūras uzņēmums, kas palīdz lieliem patēriņa preču un korporatīvajiem klientiem veidot atšķirīgus zīmolus. Tā darbs aptver zīmola stratēģiju, vizuālo identitāti, iepakojumu, tīmekļa vietnes un kampaņas. Radošā pieeja ir vērsta uz iedarbīgu darbu, kas veicina izaugsmi un veido ilgstošu saikni ar auditoriju. Uzņēmums darbojas studijās vairākās pasaules pilsētās, un tā starptautiskā komanda apkalpo klientus mārketinga, konsultāciju un ar ceļošanu saistītajās nozarēs.

Technical Analyst - Hybrid Contract

Provide Tier 1 service desk support to Bulletproof’s managed services clients. Resolve Microsoft, desktop, LAN, and server issues while managing tickets and escalating complex problems.

Apraksts

  • Handle incoming calls for technical and customer service support
  • Respond to emails about technical issues
  • Deliver timely first-line technical and customer support alongside related business functions
  • Support LAN, desktop, and server devices
  • Maintain enterprise Microsoft environments
  • Create and manage service desk tickets
  • Prioritize the support queue and escalate complex issues to specialized technical teams

Prasības

  • Two to three years of experience in a comparable role
  • College certificate or diploma in information technology, or relevant experience with industry certification
  • Enthusiasm for IT and a commitment to continued learning
  • Strong working knowledge of Microsoft Windows, Microsoft 365, and Microsoft Office applications
  • Excellent communication and interpersonal abilities
  • Professional and effective telephone manner
  • Strong customer service focus
  • Ability to work independently with minimal supervision while managing multiple tasks and shifting priorities
  • Familiarity with ITIL processes is an asset
  • Availability for occasional shift work with reasonable notice
  • Availability to work from 8:00 AM to 5:00 PM AST within a 7x24 operation

Priekšrocības

  • Reimbursement for relevant professional certifications and career development
  • Opportunities to participate in community initiatives and volunteering
  • Dedicated paid time for volunteer work
  • 25% corporate discount on GoodLife Fitness memberships
  • Recognition programs and rewards, including a service award bonus

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