Bulletproof
Bulletproof
Bulletproof yirik iste’molchi brendlari va korporativ mijozlarga o‘ziga xos brendlar yaratishda yordam beradigan, butun dunyo bo‘ylab faoliyat yurituvchi mustaqil brend va kreativ agentlikdir. Kompaniya brend strategiyasi, vizual identika, qadoqlash, veb-saytlar va kampaniyalar yo‘nalishlarida ish olib boradi. Uning yuqori ta’sirga ega loyihalar yaratishga qaratilgan kreativ yondashuvi biznes o‘sishini qo‘llab-quvvatlaydi va auditoriya bilan uzoq muddatli aloqa o‘rnatishga xizmat qiladi. Kompaniya dunyoning bir nechta shahridagi studiyalari orqali faoliyat yuritadi hamda marketing, konsalting va sayohat bilan bog‘liq sohalardagi mijozlarga xizmat ko‘rsatadigan xalqaro jamoani birlashtiradi.

Technical Analyst - Hybrid Contract

Provide Tier 1 service desk support to Bulletproof’s managed services clients. Resolve Microsoft, desktop, LAN, and server issues while managing tickets and escalating complex problems.

Tavsif

  • Handle incoming calls for technical and customer service support
  • Respond to emails about technical issues
  • Deliver timely first-line technical and customer support alongside related business functions
  • Support LAN, desktop, and server devices
  • Maintain enterprise Microsoft environments
  • Create and manage service desk tickets
  • Prioritize the support queue and escalate complex issues to specialized technical teams

Talablar

  • Two to three years of experience in a comparable role
  • College certificate or diploma in information technology, or relevant experience with industry certification
  • Enthusiasm for IT and a commitment to continued learning
  • Strong working knowledge of Microsoft Windows, Microsoft 365, and Microsoft Office applications
  • Excellent communication and interpersonal abilities
  • Professional and effective telephone manner
  • Strong customer service focus
  • Ability to work independently with minimal supervision while managing multiple tasks and shifting priorities
  • Familiarity with ITIL processes is an asset
  • Availability for occasional shift work with reasonable notice
  • Availability to work from 8:00 AM to 5:00 PM AST within a 7x24 operation

Imtiyozlar

  • Reimbursement for relevant professional certifications and career development
  • Opportunities to participate in community initiatives and volunteering
  • Dedicated paid time for volunteer work
  • 25% corporate discount on GoodLife Fitness memberships
  • Recognition programs and rewards, including a service award bonus

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