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Bulletproof
Bulletproof
201 – 500 Angajați
Sponsor pentru viza H1BCălătoriiConsultanțăMarketing
Bulletproof este un brand independent și o agenție creativă globală care ajută companii importante din domeniul bunurilor de consum și din sectorul corporativ să construiască branduri distinctive. Activitatea sa acoperă strategia de brand, identitatea vizuală, ambalajele, site-urile web și campaniile, printr-o abordare creativă axată pe realizarea unor proiecte cu impact major, care susțin creșterea și dezvoltă o conexiune durabilă cu publicul. Compania operează prin studiouri din mai multe orașe din întreaga lume și reunește o echipă internațională care deservește clienți din domeniile marketingului, consultanței și călătoriilor.
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Locurile de muncă ale companiei

Technical Analyst - Hybrid Contract

Provide Tier 1 service desk support to Bulletproof’s managed services clients. Resolve Microsoft, desktop, LAN, and server issues while managing tickets and escalating complex problems.

CACanada
24 $ – 26 $ / oră
HibridContractJuniorNivel mediuLimbă Obligatorie: englezăInginer de suport

Descriere

  • Handle incoming calls for technical and customer service support
  • Respond to emails about technical issues
  • Deliver timely first-line technical and customer support alongside related business functions
  • Support LAN, desktop, and server devices
  • Maintain enterprise Microsoft environments
  • Create and manage service desk tickets
  • Prioritize the support queue and escalate complex issues to specialized technical teams

Cerințe

  • Two to three years of experience in a comparable role
  • College certificate or diploma in information technology, or relevant experience with industry certification
  • Enthusiasm for IT and a commitment to continued learning
  • Strong working knowledge of Microsoft Windows, Microsoft 365, and Microsoft Office applications
  • Excellent communication and interpersonal abilities
  • Professional and effective telephone manner
  • Strong customer service focus
  • Ability to work independently with minimal supervision while managing multiple tasks and shifting priorities
  • Familiarity with ITIL processes is an asset
  • Availability for occasional shift work with reasonable notice
  • Availability to work from 8:00 AM to 5:00 PM AST within a 7x24 operation

Beneficii

  • Reimbursement for relevant professional certifications and career development
  • Opportunities to participate in community initiatives and volunteering
  • Dedicated paid time for volunteer work
  • 25% corporate discount on GoodLife Fitness memberships
  • Recognition programs and rewards, including a service award bonus

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