Bulletproof
Bulletproof
Bulletproof — ірі тұтынушылық брендтер мен корпоративтік клиенттерге ерекшеленетін брендтер қалыптастыруға көмектесетін, әлем бойынша жұмыс істейтін тәуелсіз бренд және креативті агенттік. Компанияның жұмысы бренд стратегиясын, визуалды сәйкестікті, қаптаманы, веб-сайттар мен науқандарды қамтиды. Өсуге қолдау көрсетіп, аудиториямен ұзақ мерзімді байланыс орнатуға бағытталған бұл креативті тәсіл жоғары әсері бар жұмыстар жасауға негізделеді. Компания әлемнің бірнеше қаласындағы студиялары арқылы жұмыс істейді және маркетинг, консалтинг және саяхатқа қатысты салалардағы клиенттерге қызмет көрсететін халықаралық команданы біріктіреді.

Technical Analyst - Hybrid Contract

Provide Tier 1 service desk support to Bulletproof’s managed services clients. Resolve Microsoft, desktop, LAN, and server issues while managing tickets and escalating complex problems.

Сипаттама

  • Handle incoming calls for technical and customer service support
  • Respond to emails about technical issues
  • Deliver timely first-line technical and customer support alongside related business functions
  • Support LAN, desktop, and server devices
  • Maintain enterprise Microsoft environments
  • Create and manage service desk tickets
  • Prioritize the support queue and escalate complex issues to specialized technical teams

Талаптар

  • Two to three years of experience in a comparable role
  • College certificate or diploma in information technology, or relevant experience with industry certification
  • Enthusiasm for IT and a commitment to continued learning
  • Strong working knowledge of Microsoft Windows, Microsoft 365, and Microsoft Office applications
  • Excellent communication and interpersonal abilities
  • Professional and effective telephone manner
  • Strong customer service focus
  • Ability to work independently with minimal supervision while managing multiple tasks and shifting priorities
  • Familiarity with ITIL processes is an asset
  • Availability for occasional shift work with reasonable notice
  • Availability to work from 8:00 AM to 5:00 PM AST within a 7x24 operation

Артықшылықтар

  • Reimbursement for relevant professional certifications and career development
  • Opportunities to participate in community initiatives and volunteering
  • Dedicated paid time for volunteer work
  • 25% corporate discount on GoodLife Fitness memberships
  • Recognition programs and rewards, including a service award bonus

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