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Junior Customer Support Content Designer — inDrive, Hybrid India
Join inDrive’s Content Design function to improve customer-support knowledge, content flows, and service guidance. Work with Product and Support teams to make help content clearer and more useful.
विवरण
- Collaborate with Product teams and own updates to local support content.
- Make relevant knowledge available when and where customers need it.
- Use a scenario-led approach to create clear, practical content such as flow descriptions, articles, and instructions.
- Work with local Support teams to publish updates, collect feedback, refine content, and improve its effectiveness.
- Help develop and maintain content guidelines and standards.
- Support the creation of inDrive’s Content Design function from the ground up.
आवश्यकताएँ
- At least one year of experience in UX writing, content design, or knowledge management.
- Some experience analyzing support tickets or mapping customer journeys.
- Strong written communication and careful attention to detail, supported by a portfolio.
- A track record of refining content using feedback, research, and data.
- Effective collaboration across different teams.
लाभ
- Contribute to creating fairer choices for millions of people across 47 countries and challenging injustice.
- Build your professional capabilities through mentoring, career consulting, and learning programs.
- Work with international teams and gain global experience through the Global Talent Exchange Program.
- Take part in company-wide challenges, awards, sports activities, employee-led social impact initiatives, and volunteering projects.
- Join a proactive, candid team that values personal growth and constructive challenge.
- Strengthen your language skills through co-financed courses and internal speaking clubs.
- Benefits may differ based on location.