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SICPA सुरक्षित पहचान और प्रमाणीकरण समाधान विकसित करती है, जो विभिन्न क्षेत्रों में पहचान दस्तावेज़ों और संवेदनशील जानकारी की सुरक्षा में मदद करते हैं। 1927 में स्थापित यह कंपनी 80 से अधिक राष्ट्रीयताओं का प्रतिनिधित्व करने वाले 3,000 से अधिक कर्मचारियों को साथ लाती है और गतिशील, अंतरराष्ट्रीय दृष्टिकोण वाले कार्य वातावरण में करियर के अवसर प्रदान करती है।
Field Service Technician – Quito, Ecuador (On-Site)
Provide Level 2 technical support for SICPA security and authentication systems in Quito. Install, maintain, calibrate, monitor, and troubleshoot customer equipment and applications.
विवरण
- Deliver Level 2 support for hardware, software, and operational concerns.
- Investigate incidents and resolve them within established service-level targets.
- Carry out scheduled preventive maintenance and corrective repairs.
- Install, configure, maintain, and improve systems and applications.
- Monitor systems, troubleshoot faults, and complete routine calibrations.
- Keep technical records current and assist repair center operations.
- Plan field service work with technicians and support personnel.
- Coordinate issue handling between Level 2 and Level 3 support.
- Assist with deployments, upgrades, testing, and system validation.
- Escalate high-impact issues and contribute to incident resolution.
- Track service results and help improve operational processes.
- Take part in on-call coverage and emergency response when needed.
- Deliver on-site technical assistance to customers and operations teams.
- Share expertise and help develop the capabilities of local teams.
- Support initiatives focused on continuous improvement, reliability, and service quality.
आवश्यकताएँ
- Hold a technical degree in electronics, electrical, mechanical, industrial, telecommunications, information technology, or a related discipline.
- Bring at least five years of experience in field service, technical maintenance, troubleshooting, automation, industrial equipment, or operational support.
- Experience supporting equipment, systems, and customer operations.
- Demonstrated strength in troubleshooting and technical diagnostics.
- Experience working with Microsoft Windows and Microsoft Office.
- Ability to assess mechanical, electrical, software, and application issues.
- Understanding of system monitoring, maintenance procedures, and technical documentation.
- Knowledge of computer networks and connectivity troubleshooting is preferred.
- Familiarity with IT support tools including FTP, SSH, PuTTY, SVN, and remote access solutions is preferred.
- PLC configuration and basic programming experience is preferred.
- Experience in beverage, tobacco, fuel, manufacturing, industrial, or laboratory settings is preferred.
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