6sense B2B मार्केटिंग और बिक्री टीमों के लिए Revenue AI™ सॉफ़्टवेयर विकसित करता है। इसका प्लेटफ़ॉर्म कंपनियों को खरीदारी की मंशा दिखाने वाले खातों की पहचान करने, यह अनुमान लगाने कि खरीदार अपनी यात्रा के किस चरण में हैं, खाते और संपर्क डेटा को समृद्ध करने तथा अधिक प्रासंगिक जुड़ाव बनाने में सहायता करता है। खाता इंटेलिजेंस, ऑडियंस निर्माण, व्यक्तिगत संदेश, ऑर्केस्ट्रेशन, स्वचालित योग्यता और मीटिंग बुकिंग के टूल के साथ 6sense खरीदार संकेतों को मौजूदा बिक्री और मार्केटिंग तकनीक से जोड़ता है, ताकि संगठन पाइपलाइन विकास और राजस्व संचालन में सुधार कर सकें।
Customer Success Manager, Advertising — 6sense (Remote, United States)
Manage post-sale success for 6sense Advertising customers by improving campaign performance, product adoption, measurable value, and renewal readiness. Collaborate with internal teams and customer stakeholders to guide strategy, resolve risks, and identify expansion opportunities.
संयुक्त राज्य$79,567 – $1,16,699 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधकविवरण
- Manage post-sale success for a portfolio of 6sense Advertising customers, including goals, success plans, risks, and next steps.
- Advise customers on audience strategy, campaign structure, targeting, channel mix, budget allocation, measurement, and optimization.
- Coordinate with Campaign Operations, Professional Services, Product, Support, Sales, and Account teams to provide a cohesive customer experience.
- Track campaign delivery, pacing, utilization, and performance, then turn results into insights, recommendations, and customer-ready narratives.
- Increase adoption of relevant advertising capabilities, workflows, audiences, reporting, and best practices.
- Lead customer discussions and business reviews covering performance, value, stakeholder alignment, and future opportunities.
- Flag risks early, coordinate recovery plans, and support customers toward successful renewals.
- Identify qualified expansion opportunities and collaborate with commercial owners on follow-up actions.
- Help improve playbooks and processes that support customers’ advertising success.
आवश्यकताएँ
- At least five years of customer-facing experience in Customer Success, client services, consulting, account management, or a related post-sale role in SaaS, adtech, or martech.
- At least three years of hands-on experience managing digital or programmatic advertising campaigns.
- Strong knowledge of campaign planning, audience strategy, targeting, pacing, optimization, reporting, measurement, and common advertising KPIs.
- Ability to build trusted relationships with practitioners and executive stakeholders while connecting platform usage to measurable business outcomes.
- Analytical ability to convert campaign and account data into clear insights, recommendations, and customer-ready narratives.
- Demonstrated ability to manage risk, drive adoption, lead business reviews, and coordinate cross-functional work across internal and customer teams.
- Excellent communication, presentation, project management, and stakeholder management skills.
- Experience with B2B advertising, ABM, demand generation, intent-based audiences, DSPs, Salesforce, Gainsight, BI or reporting tools, or the 6sense platform is preferred.
लाभ
- A bonus program or commission plan may be available.
- Stock options may be granted subject to approval by 6sense’s board.
- Comprehensive health insurance coverage.
- Life insurance.
- Disability insurance.
- 401(k) employer matching program.
- Paid holidays.
- Self-care days.
- Paid time off (PTO).
- Paid parental leave.
- Equipment and support for working remotely and connecting with teams at home or in offices.
- Access to LinkedIn Learning.
- Learning and development programs.
- Quarterly wellness education sessions.
- Wellness days.
- Employee resource group events.