Perk
Perk
Perk यात्रा और लॉजिस्टिक्स क्षेत्र में काम करने वाली एक SaaS कंपनी है, जो व्यवसायों को एक ही प्लेटफ़ॉर्म पर कॉर्पोरेट यात्रा और खर्चों का प्रबंधन करने में मदद करती है। इसका AI-संचालित उत्पाद उड़ानों, होटलों, रेल और कारों की बुकिंग, इवेंट प्रबंधन, नीति-आधारित अनुमोदन, खर्च और इनवॉइस ऑटोमेशन, कॉर्पोरेट कार्ड, भुगतान प्रसंस्करण और खर्च की रीयल-टाइम दृश्यता को एक साथ लाता है। वित्त, मानव संसाधन और सुरक्षा उपकरणों के साथ जुड़कर Perk वित्त टीमों और यात्रा प्रबंधकों को यात्रा कार्यक्रमों के समन्वय, व्यावसायिक खर्चों पर बेहतर नियंत्रण और मैन्युअल मिलान की आवश्यकता कम करने में सहायता करता है।

Customer Care Agent, Business Travel

Support business travelers with bookings, itinerary management, and disruption resolution on Perk’s AmTrav platform. Serve executives and corporate clients throughout their journeys.

विवरण

  • Deliver attentive customer service to business travelers.
  • Help clients plan trips and provide support before, during, and after travel.
  • Book and modify travel by phone, live chat, and email.
  • Arrange complex international, multi-city itineraries across air, rail, ground transport, and lodging.
  • Manage travel itineraries using proprietary software.
  • Ensure bookings follow corporate travel policies, budgets, tiers, and preferred vendor contracts.
  • Provide concierge service to C-suite executives.
  • Record executive preferences, including aircraft type, hotel floor, and dietary needs.
  • Track weather, strikes, geopolitical developments, and other global events.
  • Reroute travelers proactively to help maintain their safety.
  • Prioritize and resolve urgent travel disruptions efficiently.
  • Keep booking-request errors near zero.
  • Maintain high Net Promoter Scores among corporate clients.
  • Complete an immersive eight-week training program, Monday through Friday, 8 a.m. to 5 p.m. CST.
  • Move to a permanent shift with continued Team Lead support.

आवश्यकताएँ

  • Solve problems effectively under pressure.
  • Find alternative solutions when travel disruptions occur.
  • Listen actively.
  • Explain complex travel terminology in clear, simple terms.
  • Communicate clearly and professionally in writing and speech.
  • Learn new SaaS platforms quickly and work confidently with technology.
  • Manage multiple browser tabs and tools at once.
  • Work the specified full-time shifts.
  • Work in the Chicago office three days per week.
  • Be legally authorized to work in the country where the role is based.
  • Submit a resume in English.

लाभ

  • Equity ownership in Perk.
  • 20 vacation days.
  • 12 public holidays.
  • Three medical plan options with company contributions.
  • Access to an HSA when enrolled in an HDHP medical plan.
  • Dental coverage.
  • Vision coverage.
  • Wellhub gym subscription from the start date.
  • Life and disability insurance from the start date.
  • Optional supplemental protection plans.
  • 401(k) plan with company matching contributions.
  • Partner discounts on pet insurance.
  • Perk events, including an annual summer party.
  • Spring Health access to 12 therapy sessions and 12 coaching sessions for employees and loved ones.
  • 12–16 weeks of paid parental leave.
  • 16 paid volunteer hours per year.
  • Up to 20 Work from Anywhere days per year.
  • A four-week fully paid sabbatical after five years.
  • Relocation assistance may be available for certain roles.

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