Perk
Perk
Perk — бизнеске корпоративтік сапарлар мен шығындарды бір платформада басқаруға көмектесетін, саяхат және логистика саласында жұмыс істейтін SaaS компаниясы. Оның жасанды интеллектке негізделген өнімі әуе рейстеріне, қонақүйлерге, теміржолға және автокөліктерге брондауды, іс-шараларды басқаруды, компания саясатына негізделген мақұлдауларды, шығындар мен шот-фактураларды автоматтандыруды, корпоративтік карталарды, төлемдерді өңдеуді және шығындар туралы нақты уақыттағы ақпаратты бір жүйеге біріктіреді. Қаржы, HR және қауіпсіздік құралдарымен байланысу арқылы Perk қаржы командалары мен саяхат менеджерлеріне сапар бағдарламаларын үйлестіруге, бизнес шығындарын бақылауды күшейтуге және қолмен салыстырып тексеру жұмыстарын азайтуға мүмкіндік береді.

Customer Care Agent, Business Travel

Support business travelers with bookings, itinerary management, and disruption resolution on Perk’s AmTrav platform. Serve executives and corporate clients throughout their journeys.

Сипаттама

  • Deliver attentive customer service to business travelers.
  • Help clients plan trips and provide support before, during, and after travel.
  • Book and modify travel by phone, live chat, and email.
  • Arrange complex international, multi-city itineraries across air, rail, ground transport, and lodging.
  • Manage travel itineraries using proprietary software.
  • Ensure bookings follow corporate travel policies, budgets, tiers, and preferred vendor contracts.
  • Provide concierge service to C-suite executives.
  • Record executive preferences, including aircraft type, hotel floor, and dietary needs.
  • Track weather, strikes, geopolitical developments, and other global events.
  • Reroute travelers proactively to help maintain their safety.
  • Prioritize and resolve urgent travel disruptions efficiently.
  • Keep booking-request errors near zero.
  • Maintain high Net Promoter Scores among corporate clients.
  • Complete an immersive eight-week training program, Monday through Friday, 8 a.m. to 5 p.m. CST.
  • Move to a permanent shift with continued Team Lead support.

Талаптар

  • Solve problems effectively under pressure.
  • Find alternative solutions when travel disruptions occur.
  • Listen actively.
  • Explain complex travel terminology in clear, simple terms.
  • Communicate clearly and professionally in writing and speech.
  • Learn new SaaS platforms quickly and work confidently with technology.
  • Manage multiple browser tabs and tools at once.
  • Work the specified full-time shifts.
  • Work in the Chicago office three days per week.
  • Be legally authorized to work in the country where the role is based.
  • Submit a resume in English.

Артықшылықтар

  • Equity ownership in Perk.
  • 20 vacation days.
  • 12 public holidays.
  • Three medical plan options with company contributions.
  • Access to an HSA when enrolled in an HDHP medical plan.
  • Dental coverage.
  • Vision coverage.
  • Wellhub gym subscription from the start date.
  • Life and disability insurance from the start date.
  • Optional supplemental protection plans.
  • 401(k) plan with company matching contributions.
  • Partner discounts on pet insurance.
  • Perk events, including an annual summer party.
  • Spring Health access to 12 therapy sessions and 12 coaching sessions for employees and loved ones.
  • 12–16 weeks of paid parental leave.
  • 16 paid volunteer hours per year.
  • Up to 20 Work from Anywhere days per year.
  • A four-week fully paid sabbatical after five years.
  • Relocation assistance may be available for certain roles.

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