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ADTRAV Travel Management कॉर्पोरेट यात्रा प्रौद्योगिकी को व्यापारिक और सरकारी संगठनों के लिए विशेषज्ञ यात्रा सेवाओं के साथ जोड़ता है। इसका प्लेटफ़ॉर्म आवास, आयोजनों और वैश्विक यात्रा कार्यक्रमों का समर्थन करता है, जबकि अनुभवी यात्रा एजेंट चौबीसों घंटे सहायता और व्यावहारिक मार्गदर्शन प्रदान करते हैं। कंपनी संगठनों को अपने यात्रा कार्यक्रमों का प्रबंधन करने और यात्रियों के अनुभव को बेहतर बनाने में मदद करने के लिए परामर्श सेवाएँ भी देती है।
After-Hours Travel Consultant
Provide remote travel booking and after-hours support for ADTRAV clients, including domestic and complex international trips. Handle reservations, itinerary changes, and traveler requests during evening, overnight, weekend, and holiday shifts.
विवरण
- Oversee client travel arrangements from booking through itinerary updates.
- Respond to client calls and emails about new bookings and changes.
- Book and issue airline, hotel, car, and other reservations in Sabre.
- Use account knowledge to respond to client needs promptly.
- Review queues each day for accuracy and finalize issued tickets.
- Administer preferred vendor, Waiver/Favors, RezCritiques, and Vacation Referrals programs.
- Provide travel guidance and quotes for international trips.
- Review fare rules, restrictions, nonrefundable conditions, Open Skies, and FAA regulations.
- Meet management-set productivity, transaction, attendance, and scheduling KPIs.
- Contact airlines about flight changes, seat assignments, and upgrades.
- Follow ADTRAV policies, procedures, and approved traveler-service workflows.
- Deliver strong customer service by identifying and resolving traveler issues.
- Work with agents and employees to gather details and support travelers.
- Develop knowledge of ADTRAV’s industry and customer base.
- Take part in ongoing training.
- Build effective working relationships with employees, partners, vendors, and clients.
- Carry out other duties as assigned.
आवश्यकताएँ
- High school diploma or equivalent.
- At least two years booking domestic and international travel; complex international booking experience is an advantage.
- Experience with a global distribution system; Sabre is required and Amadeus is an advantage.
- Strong knowledge of city, airline, hotel, and car rental codes.
- Knowledge of government travel requirements, visas, and passports.
- Understanding of federal travel regulations, the Fly America Act, and the Open Skies Agreement.
- Strong computer and typing skills, including fast navigation between programs and use of shortcut keys.
- Demonstrated ability to learn and use technology, including working across multiple applications and monitors at once.
- Ability to provide consistently excellent customer service.
- Experience with Microsoft Office, including Outlook, Word, and Excel.
- Excellent written and verbal English communication skills.
- Excellent listening skills.
- Strong attention to detail, with a focus on accuracy and quality.
- Self-motivated and able to manage multiple priorities with minimal supervision.
- Strong organization and problem-solving skills.
- Ability to explain ideas and concepts clearly and concisely and to receive feedback and direction.
- Professional, positive manner and ability to work cooperatively.
- Ability to work remotely and meet company home-office requirements.
- Ability to sit and work at a computer for extended periods.
- Ability to protect confidential company and client information.
- Availability for evening, night, overnight, weekend, and holiday shifts between 7 p.m. and 7 a.m. Central Time.
- Ability to pass credit, criminal, and/or employment reference background checks.
- U.S. citizenship, with proof provided upon hire.
- Ability to pass a government clearance process.
लाभ
- Pay differentials for evening, night, and weekend shifts.
- Holiday pay differential.
- Potential quarterly bonuses for meeting specified KPIs.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Disability insurance.
- Flexible Spending Accounts.
- 401(k) plan.
- Paid time off.
- Remote work arrangement.
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