Nestle
Nestle
Nestle je švicarsko večnacionalno podjetje na področju hrane in pijač s širokim portfeljem, ki vključuje kavo, ustekleničeno vodo, mlečne izdelke, prehrano za dojenčke, slaščice, zamrznjena živila in izdelke za hišne ljubljenčke. Njegovi izdelki prek maloprodajnih in gostinskih kanalov dosegajo potrošnike po vsem svetu, pri čemer jih podpirajo obsežne proizvodne in dobavne operacije. Na zaposlitvenem agregatorju je profil podjetja Nestle relevanten za kandidate, ki raziskujejo priložnosti na področjih hrane in pijač, proizvodnje in logistike ter delo, povezano z pobudami na področju prehrane, zdravja in dobrega počutja.

Senior Operational Back Office Assistant (Temporary)

Senior assistant managing requests, KPIs, and SLAs for Nestlé’s B2B coffee machine business. Coordinates with sales, technical teams, and supply in Asunción.

Opis

  • Analyze data and prepare reports to measure customer satisfaction
  • Ensure process SLAs are met and monitor case resolution
  • Track and manage key KPIs and prepare reports
  • Serve as the contact point for technical teams, sales, supply, and other market functions
  • Manage demand and coordinate processes
  • Attend daily and weekly DOR and WOR meetings
  • Recommend process improvements for the team
  • Prepare reports
  • Ensure coffee machine movements are processed and the fleet remains aligned
  • Manage the assigned market and support other markets as needed
  • Enter data into the internal system and track coffee machine installations, removals, replacements, and other service activities

Zahteve

  • Currently studying business administration, commercial engineering, marketing, or a related field
  • Available to work on a temporary contract
  • At least six months of experience in operational back office, administrative support, or commercial support focused on metrics or monitoring
  • Intermediate English preferred
  • Intermediate Excel skills required, including queries, formulas, charts, and pivot tables
  • Strong customer relations, communication, and service skills
  • Problem management skills

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