Nestle
Nestle
Nestle ir Šveices daudznacionāls pārtikas un dzērienu uzņēmums ar plašu produktu klāstu, kas ietver kafiju, pudelēs pildītu ūdeni, piena produktus, zīdaiņu uzturu, konditorejas izstrādājumus, saldētu pārtiku un mājdzīvnieku aprūpes produktus. Tā produkti sasniedz patērētājus visā pasaulē, izmantojot mazumtirdzniecības un ēdināšanas pakalpojumu kanālus, ko nodrošina liela mēroga ražošana un piegādes ķēdes darbība. Darba sludinājumu apkopotājā Nestle profils ir aktuāls kandidātiem, kuri meklē iespējas pārtikas un dzērienu nozarē, ražošanā un loģistikā, kā arī darbā, kas saistīts ar uztura, veselības un labklājības iniciatīvām.

Senior Operational Back Office Assistant (Temporary)

Senior assistant managing requests, KPIs, and SLAs for Nestlé’s B2B coffee machine business. Coordinates with sales, technical teams, and supply in Asunción.

Apraksts

  • Analyze data and prepare reports to measure customer satisfaction
  • Ensure process SLAs are met and monitor case resolution
  • Track and manage key KPIs and prepare reports
  • Serve as the contact point for technical teams, sales, supply, and other market functions
  • Manage demand and coordinate processes
  • Attend daily and weekly DOR and WOR meetings
  • Recommend process improvements for the team
  • Prepare reports
  • Ensure coffee machine movements are processed and the fleet remains aligned
  • Manage the assigned market and support other markets as needed
  • Enter data into the internal system and track coffee machine installations, removals, replacements, and other service activities

Prasības

  • Currently studying business administration, commercial engineering, marketing, or a related field
  • Available to work on a temporary contract
  • At least six months of experience in operational back office, administrative support, or commercial support focused on metrics or monitoring
  • Intermediate English preferred
  • Intermediate Excel skills required, including queries, formulas, charts, and pivot tables
  • Strong customer relations, communication, and service skills
  • Problem management skills

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