Nestle
Nestle
Nestle — кофе, бөтелкедегі су, сүт өнімдері, балалар тағамы, кондитерлік өнімдер, мұздатылған тағамдар және үй жануарларына арналған өнімдерді қамтитын кең портфелі бар швейцариялық көпұлтты азық-түлік және сусындар компаниясы. Оның өнімдері ауқымды өндіріс пен жеткізу тізбегінің операциялары арқылы қолдау көрсетілетін бөлшек сауда және қоғамдық тамақтану арналары арқылы бүкіл әлемдегі тұтынушыларға жетеді. Жұмыс іздеу агрегаторында Nestle профилі азық-түлік және сусындар, өндіріс пен логистика салаларындағы, сондай-ақ тамақтану, денсаулық және салауатты өмір салты бастамаларына байланысты мүмкіндіктерді іздейтін үміткерлер үшін өзекті.

Senior Operational Back Office Assistant (Temporary)

Senior assistant managing requests, KPIs, and SLAs for Nestlé’s B2B coffee machine business. Coordinates with sales, technical teams, and supply in Asunción.

Сипаттама

  • Analyze data and prepare reports to measure customer satisfaction
  • Ensure process SLAs are met and monitor case resolution
  • Track and manage key KPIs and prepare reports
  • Serve as the contact point for technical teams, sales, supply, and other market functions
  • Manage demand and coordinate processes
  • Attend daily and weekly DOR and WOR meetings
  • Recommend process improvements for the team
  • Prepare reports
  • Ensure coffee machine movements are processed and the fleet remains aligned
  • Manage the assigned market and support other markets as needed
  • Enter data into the internal system and track coffee machine installations, removals, replacements, and other service activities

Талаптар

  • Currently studying business administration, commercial engineering, marketing, or a related field
  • Available to work on a temporary contract
  • At least six months of experience in operational back office, administrative support, or commercial support focused on metrics or monitoring
  • Intermediate English preferred
  • Intermediate Excel skills required, including queries, formulas, charts, and pivot tables
  • Strong customer relations, communication, and service skills
  • Problem management skills

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