Nestle
Nestle
Nestle yra Šveicarijos tarptautinė maisto ir gėrimų bendrovė, kurios platus produktų asortimentas apima kavą, išpilstytą vandenį, pieno produktus, kūdikių mitybos gaminius, konditerijos gaminius, šaldytą maistą ir augintinių priežiūros produktus. Jos produktai vartotojus visame pasaulyje pasiekia per mažmeninės prekybos ir maitinimo paslaugų kanalus, kuriuos palaiko didelės apimties gamyba ir tiekimo grandinės operacijos. Darbo skelbimų svetainėje Nestle profilis aktualus kandidatams, besidomintiems galimybėmis maisto ir gėrimų pramonėje, gamybos ir logistikos srityse, taip pat darbu, susijusiu su mitybos, sveikatos ir gerovės iniciatyvomis.

Senior Operational Back Office Assistant (Temporary)

Senior assistant managing requests, KPIs, and SLAs for Nestlé’s B2B coffee machine business. Coordinates with sales, technical teams, and supply in Asunción.

Aprašymas

  • Analyze data and prepare reports to measure customer satisfaction
  • Ensure process SLAs are met and monitor case resolution
  • Track and manage key KPIs and prepare reports
  • Serve as the contact point for technical teams, sales, supply, and other market functions
  • Manage demand and coordinate processes
  • Attend daily and weekly DOR and WOR meetings
  • Recommend process improvements for the team
  • Prepare reports
  • Ensure coffee machine movements are processed and the fleet remains aligned
  • Manage the assigned market and support other markets as needed
  • Enter data into the internal system and track coffee machine installations, removals, replacements, and other service activities

Reikalavimai

  • Currently studying business administration, commercial engineering, marketing, or a related field
  • Available to work on a temporary contract
  • At least six months of experience in operational back office, administrative support, or commercial support focused on metrics or monitoring
  • Intermediate English preferred
  • Intermediate Excel skills required, including queries, formulas, charts, and pivot tables
  • Strong customer relations, communication, and service skills
  • Problem management skills

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