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HealthPlanOne
HealthPlanOne
501 – 1000 Zaposleni
SvetovanjeTrženjeZdravstveno varstvo
HealthPlanOne is a technology-enabled healthcare services company focused on helping consumers and agents understand and compare Medicare plans. Its work spans Medicare education, digital marketing, lead generation, and partnerships with brokers and health plans. Analytics, agent support, and platform tools help connect consumers with Medicare options while supporting agents and partners with licensing and marketing resources.
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Delovna mesta v podjetju

Associate Account Manager, HealthPlanOne (Hybrid)

Support HealthPlanOne’s health insurance client relationships, programs, and retention. Advise clients, track service commitments, and identify opportunities to improve performance and expand services.

USZdružene države AmerikeALAlabamaAZArizonaCTConnecticutFLFloridaIDIdahoIAIowaKSKansasKYKentuckyMEMaineMDMarylandMSMisisipiMOMisuriMTMontanaNENebraskaNVNevadaNHNew HampshireNMNova MehikaNCSeverna KarolinaOHOhioOKOklahomaPAPensilvanijaSCJužna KarolinaTNTennesseeTXTeksasUTUtahVAVirginijaWVZahodna VirginijaWIWisconsin
59.400 $ – 73.200 $ / leto
HibridnoPolni delovni časJuniorSrednja ravenZahtevani Jezik: angleščinaProdajaSkrbnik strank

Opis

  • Support the growth and retention of HealthPlanOne’s client relationships.
  • Advise small and midsize clients, and help the Director support large enterprise accounts.
  • Coordinate and deliver programs for small and midsize clients, and assist with programs for large clients.
  • Offer consultative guidance to help clients meet business goals.
  • Track deliverables to support client and HealthPlanOne success measures.
  • Build positive working relationships with clients and internal teams.
  • Recommend ways to improve client performance and expand services for small and midsize accounts.
  • Hold regular internal operations meetings to review performance.
  • Stay informed about call center and project operations.
  • Manage change processes for assigned clients.
  • Resolve conflicts and provide timely solutions to clients.
  • Support the Director and handle other related duties as assigned.
  • requirements
  • benefits
  • fields

Zahteve

  • Hold a bachelor’s degree in business or a related field.
  • Have at least one year of experience in call center or client services work.
  • Be able to solve complex problems in a customer-facing role.
  • Be organized and disciplined when managing multiple priorities.
  • Have strong relationship management skills with internal and external partners.
  • Understand customer data and use analytics to recommend actions to operations teams or clients.
  • Communicate clearly in speech and writing, and be proficient with Microsoft Outlook.
  • Have experience preparing and presenting customer presentations.
  • Demonstrate integrity, sound judgment, and reliable follow-through.
  • Pay close attention to detail.
  • Business-to-business customer experience with health plans or in healthcare is preferred.
  • Be able to remain stationary for extended periods, typically in a cubicle setting.
  • Frequently use a computer, dual monitors, keyboard, mouse, telephone, copier, and printer.
  • Communicate effectively in person, in writing, by phone, email, and video conference.
  • Have the visual and auditory acuity required for the role.
  • Have the hand dexterity and fine motor skills needed to operate a keyboard and mouse.
  • Be able to travel up to 10%.

Ugodnosti

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) plan with employer match

Sorodna delovna mesta

AmeriLife

Remote Customer Care Representative — AmeriLife

AmeriLife
1001 – 5000 Zaposleni
FinanceSvetovanjeZdravstveno varstvo
USZdružene države AmerikeALAlabamaCTConnecticutFLFloridaKYKentuckyMDMarylandMAMassachusettsMIMichiganMSMisisipiNHNew HampshireNJNew JerseyNCSeverna KarolinaPAPensilvanijaRIRhode IslandSCJužna KarolinaTNTennesseeTXTeksasVAVirginijaNa daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPodpora strankam

Support callers with Medicare and insurance questions at AmeriLife, researching issues and resolving requests in a remote call center role. Handle sensitive customer information with care while serving applicants, policyholders, agents, and medical providers.

Odpri