Pillsbury Winthrop Shaw Pittman LLP este o firmă internațională de avocatură care oferă servicii clienților din domeniile tehnologiei și mass-mediei, energiei, serviciilor financiare, imobiliarelor și construcțiilor, turismului și ospitalității, precum și din alte industrii. Activitatea firmei îmbină înțelegerea comercială cu o colaborare interdisciplinară pentru a răspunde nevoilor clienților din aceste sectoare.
Senior Business Manager, AI Legal Operations (Onsite, Nashville)
Oversee Pillsbury’s AI-enabled legal production service, from intake and staffing through delivery, reporting, and billing coordination. Improve workflows and coordinate teams supporting assignments across U.S. offices.
Descriere
- Oversee intake for AI-enabled legal production requests, documenting scope, intended use, sources, participants, timelines, dependencies, deliverables, and commercial considerations.
- Coordinate Legal AI Operators, Evidence Operations, case teams, validators, responsible attorneys, and other contributors throughout each assignment.
- Manage the portfolio of AI-enabled legal assignments, including capacity, priorities, deadlines, handoffs, delivery commitments, refresh requests, exceptions, and escalations.
- Maintain product and assignment pipelines, providing visibility into demand, status, forecasts, repeat use, adoption, delivery history, and operational needs.
- Work with Pricing, Finance, Billing, and matter teams on quoting, matter setup, measurement, and billing.
- Keep operational records accurate, including source boundaries, workflow status, validation, attorney acceptance, release, delivery, refresh, and supersession.
- Analyze operational performance, including effort, cycle time, defects, remediation, variance, capacity, and lessons learned.
- Create dashboards and management reports for leadership and Firm management.
- Help partners and case teams identify appropriate uses for AI-enabled legal production and navigate intake, execution, and delivery.
- Track participation and utilization for Firm reporting, program evaluation, and recognition processes.
- Create, document, implement, and improve procedures, service standards, workflows, escalation paths, controls, and cross-functional responsibilities.
- Set ownership, deadlines, dependencies, and status visibility for assignments.
- Coordinate handoffs across pricing, matter setup, production, validation, attorney acceptance, delivery, and billing.
- Identify operational risks, gaps, bottlenecks, and open decisions, then coordinate escalation and resolution.
- Apply lessons learned to improve service delivery, procedures, training, workflows, and future AI-enabled legal products.
- Facilitate operational processes while leaving legal strategy, final privilege decisions, legal conclusions, attorney work-product acceptance, compensation or credit decisions, and independent pricing decisions to others.
Cerințe
- A bachelor’s degree or an equivalent combination of education and relevant professional experience.
- At least seven years of progressively responsible experience in service operations, program or project management, legal operations, professional services, or a comparable client-delivery setting.
- Ability to manage several complex, concurrent workstreams with competing priorities, deadlines, interdependent teams, and senior stakeholders.
- Sound operational judgment, including the ability to clarify ambiguous requests, identify missing information or decisions, manage exceptions, resolve operational issues, and escalate appropriately.
- Working knowledge of pricing, cost, utilization, realization, variance, forecasting, and capacity planning.
- Experience building and implementing processes, maintaining dependable operational records, and using data, metrics, dashboards, and reports to assess and improve service delivery.
- Strong organizational and project management skills, with close attention to detail.
- Excellent written and verbal communication.
- Ability to collaborate across legal, technical, financial, and operational teams.
- Discretion, professionalism, and sound judgment when handling confidential information.
- Ability to work effectively in a rapidly changing environment and adapt operating practices.
- Preferred: experience at an AmLaw law firm, corporate legal department, eDiscovery organization, litigation support function, legal technology company, or technology-enabled professional services organization.
- Preferred: experience launching, operationalizing, standardizing, or scaling a new service, product line, innovation program, technology-enabled offering, or center of excellence.
- Preferred: familiarity with litigation, investigation, discovery, legal production workflows, attorney supervision, validation, privilege considerations, and responsible AI use.
- Preferred: experience supporting AI-enabled, technology-enabled, or data-driven legal services and workflows.
- Preferred: experience with alternative fee arrangements, pricing, legal project management, matter economics, or financial management processes.
- Preferred: experience creating dashboards, management reports, service-level metrics, capacity models, or performance improvement tools.
- Preferred: proficiency with workflow management, project management, reporting, data visualization, and business intelligence tools.
- Preferred: familiarity with legal technology, eDiscovery, matter management, AI, or related legal service delivery technologies.
- Preferred, but not required: a project management, legal operations, process improvement, or comparable professional certification.