Pillsbury Winthrop Shaw Pittman LLP is an international law firm serving clients in technology and media, energy, financial services, real estate and construction, travel and hospitality, and other industries. Its work brings together commercial awareness and interdisciplinary collaboration to address clients’ needs across these sectors.
Senior Business Manager, AI Legal Operations (Onsite, Nashville)
Oversee Pillsbury’s AI-enabled legal production service, from intake and staffing through delivery, reporting, and billing coordination. Improve workflows and coordinate teams supporting assignments across U.S. offices.
United States
California
New York
Tennessee$245,000 – $265,000 / year
On-siteFull-timeSeniorLeadEnglish RequiredManagerDescription
- Oversee intake for AI-enabled legal production requests, documenting scope, intended use, sources, participants, timelines, dependencies, deliverables, and commercial considerations.
- Coordinate Legal AI Operators, Evidence Operations, case teams, validators, responsible attorneys, and other contributors throughout each assignment.
- Manage the portfolio of AI-enabled legal assignments, including capacity, priorities, deadlines, handoffs, delivery commitments, refresh requests, exceptions, and escalations.
- Maintain product and assignment pipelines, providing visibility into demand, status, forecasts, repeat use, adoption, delivery history, and operational needs.
- Work with Pricing, Finance, Billing, and matter teams on quoting, matter setup, measurement, and billing.
- Keep operational records accurate, including source boundaries, workflow status, validation, attorney acceptance, release, delivery, refresh, and supersession.
- Analyze operational performance, including effort, cycle time, defects, remediation, variance, capacity, and lessons learned.
- Create dashboards and management reports for leadership and Firm management.
- Help partners and case teams identify appropriate uses for AI-enabled legal production and navigate intake, execution, and delivery.
- Track participation and utilization for Firm reporting, program evaluation, and recognition processes.
- Create, document, implement, and improve procedures, service standards, workflows, escalation paths, controls, and cross-functional responsibilities.
- Set ownership, deadlines, dependencies, and status visibility for assignments.
- Coordinate handoffs across pricing, matter setup, production, validation, attorney acceptance, delivery, and billing.
- Identify operational risks, gaps, bottlenecks, and open decisions, then coordinate escalation and resolution.
- Apply lessons learned to improve service delivery, procedures, training, workflows, and future AI-enabled legal products.
- Facilitate operational processes while leaving legal strategy, final privilege decisions, legal conclusions, attorney work-product acceptance, compensation or credit decisions, and independent pricing decisions to others.
Requirements
- A bachelor’s degree or an equivalent combination of education and relevant professional experience.
- At least seven years of progressively responsible experience in service operations, program or project management, legal operations, professional services, or a comparable client-delivery setting.
- Ability to manage several complex, concurrent workstreams with competing priorities, deadlines, interdependent teams, and senior stakeholders.
- Sound operational judgment, including the ability to clarify ambiguous requests, identify missing information or decisions, manage exceptions, resolve operational issues, and escalate appropriately.
- Working knowledge of pricing, cost, utilization, realization, variance, forecasting, and capacity planning.
- Experience building and implementing processes, maintaining dependable operational records, and using data, metrics, dashboards, and reports to assess and improve service delivery.
- Strong organizational and project management skills, with close attention to detail.
- Excellent written and verbal communication.
- Ability to collaborate across legal, technical, financial, and operational teams.
- Discretion, professionalism, and sound judgment when handling confidential information.
- Ability to work effectively in a rapidly changing environment and adapt operating practices.
- Preferred: experience at an AmLaw law firm, corporate legal department, eDiscovery organization, litigation support function, legal technology company, or technology-enabled professional services organization.
- Preferred: experience launching, operationalizing, standardizing, or scaling a new service, product line, innovation program, technology-enabled offering, or center of excellence.
- Preferred: familiarity with litigation, investigation, discovery, legal production workflows, attorney supervision, validation, privilege considerations, and responsible AI use.
- Preferred: experience supporting AI-enabled, technology-enabled, or data-driven legal services and workflows.
- Preferred: experience with alternative fee arrangements, pricing, legal project management, matter economics, or financial management processes.
- Preferred: experience creating dashboards, management reports, service-level metrics, capacity models, or performance improvement tools.
- Preferred: proficiency with workflow management, project management, reporting, data visualization, and business intelligence tools.
- Preferred: familiarity with legal technology, eDiscovery, matter management, AI, or related legal service delivery technologies.
- Preferred, but not required: a project management, legal operations, process improvement, or comparable professional certification.