Baptist Health este un sistem de servicii medicale non-profit care deservește sudul Floridei prin 12 spitale și aproximativ 200 de centre de servicii ambulatorii, unități de îngrijire urgentă și cabinete medicale. Cei peste 29.000 de angajați și 4.500 de medici oferă îngrijiri în comitatele Miami-Dade, Monroe, Broward și Palm Beach, prin programe specializate în oncologie, cardiologie și boli vasculare, afecțiuni ale creierului și coloanei vertebrale, precum și ortopedie. Ghidat de o misiune bazată pe credință și orientată către comunitate, Baptist Health pune accent pe calitatea clinică, siguranța pacienților, dezvoltarea personalului și accesul la îngrijire.
Patient Access Scheduler, Florida Remote
Schedule patient appointments remotely for Baptist Health, handling registration and insurance verification. Deliver friendly service while meeting call center quality standards.
Descriere
- Arrange appointments for diagnostic, surgical, therapy, physician office, and other procedures or treatments.
- Collect and verify patient demographic and insurance details.
- Register patients and enter information into the scheduling system.
- Work in a call center environment.
- Meet individual quality targets.
- Serve patients of all ages, families, employees, physicians, and community members with professionalism, compassion, and friendliness.
Cerințe
- High school education, certificate, GED, training, or equivalent experience.
- Complete and pass the Patient Access training course.
- Work effectively in a high-volume, fast-paced environment.
- Perform basic mathematical calculations.
- Be detail-oriented, organized, compassionate, and a team player, with strong customer service and interpersonal communication skills.
- Basic familiarity with medical and insurance terminology is preferred.
- Experience using computer applications such as Microsoft Office or EMR systems, along with accurate typing skills.
- Knowledge of HIPAA, AHCA, EMTALA, Medicare coverage structure, and medical necessity compliance guidelines.
- English and Spanish or Creole bilingual ability is preferred.
- Less than one year of minimum required experience.
Beneficii
- Career development opportunities with clear advancement paths and ongoing support.
- Comprehensive health and wellness resources.
- A wellness program that may help employees eliminate their medical plan deductible.
- Tuition reimbursement.