Baptist Health is a not-for-profit healthcare system serving South Florida through 12 hospitals and approximately 200 outpatient centers, urgent care facilities, and physician practices. Its more than 29,000 employees and 4,500 physicians provide care across Miami-Dade, Monroe, Broward, and Palm Beach counties, with specialized programs in cancer, heart and vascular, brain and spine, and orthopedics. Guided by a faith-based, community-oriented mission, Baptist Health focuses on clinical quality, patient safety, staff development, and accessible care.
Patient Access Scheduler, Florida Remote
Schedule patient appointments remotely for Baptist Health, handling registration and insurance verification. Deliver friendly service while meeting call center quality standards.
Description
- Arrange appointments for diagnostic, surgical, therapy, physician office, and other procedures or treatments.
- Collect and verify patient demographic and insurance details.
- Register patients and enter information into the scheduling system.
- Work in a call center environment.
- Meet individual quality targets.
- Serve patients of all ages, families, employees, physicians, and community members with professionalism, compassion, and friendliness.
Requirements
- High school education, certificate, GED, training, or equivalent experience.
- Complete and pass the Patient Access training course.
- Work effectively in a high-volume, fast-paced environment.
- Perform basic mathematical calculations.
- Be detail-oriented, organized, compassionate, and a team player, with strong customer service and interpersonal communication skills.
- Basic familiarity with medical and insurance terminology is preferred.
- Experience using computer applications such as Microsoft Office or EMR systems, along with accurate typing skills.
- Knowledge of HIPAA, AHCA, EMTALA, Medicare coverage structure, and medical necessity compliance guidelines.
- English and Spanish or Creole bilingual ability is preferred.
- Less than one year of minimum required experience.
Benefits
- Career development opportunities with clear advancement paths and ongoing support.
- Comprehensive health and wellness resources.
- A wellness program that may help employees eliminate their medical plan deductible.
- Tuition reimbursement.