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Edison Electric Institute
Edison Electric Institute
51 – 200 Angajați
ConsultanțăEnergieLogistică
Edison Electric Institute este un furnizor de servicii electrice pentru locuințe, care deservește Minneapolis și zona metropolitană Twin Cities. Serviciile sale includ repararea cablajelor, modernizarea tablourilor electrice, depanarea instalațiilor, instalarea generatoarelor și amenajarea stațiilor de încărcare pentru vehicule electrice. Compania afirmă că oferă servicii electrice profesionale din 2007, punând accent pe lucrări efectuate la timp și pe siguranța clienților.
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Locurile de muncă ale companiei

Managing Director of Member Relations

Lead member retention and engagement for EEI, the association for U.S. investor-owned electric companies. Oversee executive relationships, customer service, outreach, and the member-relations team.

USStatele Unite ale AmericiiWAWashington
190.000 $ – 290.000 $ / an
HibridNormă întreagăLiderLimbă Obligatorie: englezăDirector

Descriere

  • Build and carry out a retention strategy for investor-owned electric company members.
  • Track membership health, identify at-risk accounts, and plan engagement to support renewals.
  • Manage senior relationships with member companies, including their CEOs, executives, and key staff.
  • Oversee customer service, setting service standards, response procedures, and feedback channels.
  • Direct member outreach and engagement, including account plans, company visits, and onboarding new member executives.
  • Manage, coach, and develop member engagement staff.
  • Work with the Chief Member Engagement Officer on divisional strategy, planning, and budget.
  • Represent the division to EEI leadership and member companies as needed.
  • Coordinate member interactions across EEI to provide a consistent experience.
  • Use conferences, executive meetings, and other events to encourage engagement, retention, and participation.
  • Gather, analyze, and report member feedback and engagement data from surveys, participation measures, and CRM systems.
  • Track industry developments and changes at member companies, including mergers, acquisitions, and leadership transitions, and develop response plans.

Cerințe

  • Bachelor’s degree in business administration, communications, marketing, public policy, or a related field; equivalent work experience is accepted.
  • At least 15 years of progressively responsible experience in member relations, account management, client services, or stakeholder engagement.
  • Significant experience leading and developing teams.
  • Experience retaining and growing a multimillion-dollar portfolio of corporate member or client accounts.
  • Ability to build trusted senior executive relationships and turn member needs into retention, satisfaction, and engagement strategies.
  • Strong business acumen and sound judgment.
  • Ability to manage competing priorities in a fast-paced setting.
  • Excellent written and verbal communication, presentation, and interpersonal skills.
  • Strong proficiency with Microsoft Office Suite and CRM or association management systems such as Salesforce.
  • Willingness to travel about 25%, including visits to member companies and attendance at EEI meetings and conferences.
  • Ability to pass background and reference checks.

Beneficii

  • Annual performance incentive, typically up to 15% of base salary.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • 401(k).
  • Paid time off.
  • Tuition assistance.
  • Wellness incentives and programs.
  • Transportation subsidy.
  • Professional development opportunities.

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