Tahto
Tahto
Tahto este o companie cu sediul în Brazilia, specializată în experiența clienților (CX) și externalizarea proceselor de afaceri (BPO), care ajută organizațiile să își îmbunătățească modul în care îi servesc și interacționează cu clienții. Activitatea sa îmbină optimizarea proceselor, tehnologia și soluțiile personalizate pe mai multe piețe. Cu peste 18 ani de experiență în domeniu, echipele Tahto se concentrează pe consolidarea interacțiunilor dintre mărci și consumatori; compania deține și certificarea Great Place to Work.

IT Architecture and Infrastructure Specialist

Tahto is seeking an IT architecture and infrastructure specialist in Brazil to design Contact Center solutions across cloud, networks, data centers, and cybersecurity.

Descriere

  • Design IT solutions for Contact Centers, covering networks, public and private cloud, firewalls, and data center services such as DNS, WAF, and DHCP.
  • Translate client technical needs into suitable company solutions and explain their capabilities and value.
  • Plan implementations that support resilient production environments through infrastructure architecture and cybersecurity.
  • Evaluate production environments and identify opportunities to improve them.
  • Review RFPs, RFIs, and tenders; determine requirements, size solutions to technical specifications, and check compliance with terms of reference.
  • Work with manufacturers and suppliers to develop solutions and build technical expertise.
  • Take part in training and certification programs for solutions in the company portfolio.
  • Train the sales team on technical solutions created by the architecture team.

Cerințe

  • Bachelor’s degree in computer science, information systems, networking, or a related discipline.
  • Experience sizing and designing Contact Center IT solutions involving networks, public or private cloud, firewalls, and data center services such as DNS, WAF, and DHCP.
  • Experience planning and architecting solutions using Fortinet products.
  • Experience with Cloudflare solutions.
  • Experience working with third-party suppliers.
  • Experience preparing technical questions and responses for public tenders and RFPs.
  • Experience designing infrastructure and cybersecurity solutions.
  • Certifications in Contact Center or infrastructure solutions, such as NSE 1, NSE 2, NSE 3, CCNA, or CompTIA Security+.
  • Advanced Microsoft Office skills, including MS Visio.
  • English for email, conversations, and calls is preferred.

Beneficii

  • Childcare allowance for each child up to age five.
  • Allowance for children with disabilities, with no age limit.
  • Medical and dental insurance.
  • Life insurance.
  • Transportation allowance.
  • Meal and/or food allowance.
  • Profit-sharing program.
  • Wellhub wellness platform.
  • Partnerships with organizations including educational institutions and language schools.

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