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IPG
IPG
1.001 – 5.000 Angajați
B2BComerț electronicIndustria prelucrătoare
IPG produce și furnizează benzi adezive, folii de ambalare, ambalaje de protecție și utilaje automatizate pentru ambalare destinate companiilor. Gama sa include benzi pentru sigilarea cutiilor, benzi industriale, folii extensibile și termocontractibile, materiale de protecție și plicuri de expediere, precum și mașini de sigilat cutii, paletizatoare și capete de aplicare a benzii. Compania deservește sectoare precum pregătirea comenzilor pentru comerțul electronic, producția, construcțiile, industria aerospațială și alte domenii industriale.
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Locurile de muncă ale companiei

CRM Manager, Hybrid — Sarasota, Florida

Lead CRM strategy, governance, and optimisation for a sales organisation. Drive Microsoft Dynamics adoption, data quality, reporting, training, and ongoing improvements.

USStatele Unite ale AmericiiFLFloridaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Own CRM strategy and governance, setting the roadmap and prioritising improvements to support business goals.
  • Act as CRM product owner, guiding workflows, integrations, and platform enhancements.
  • Assess business requirements and develop business cases and budget requests for system improvements.
  • Ensure IT and vendor partners deliver accurate work on schedule.
  • Set and uphold data governance standards for deduplication, validation, and compliance.
  • Develop and deliver CRM training for new starters and ongoing user support.
  • Build and maintain reports and dashboards for sales teams and leadership.
  • Retire reports that no longer serve business needs.
  • Track CRM adoption and data quality across sales teams, escalating engagement or compliance issues and supporting process improvements.
  • Drive continuous improvement by reviewing system usage, training outcomes, and changing business needs.
  • Research CRM enhancements and relevant industry practices.
  • Handle other related duties as assigned by the supervisor.

Cerințe

  • Bachelor’s degree in business, marketing, or a related field, or equivalent experience.
  • At least three years of experience in CRM strategy, governance, and optimisation, including cross-functional adoption initiatives.
  • Strong analytical and decision-making abilities, including translating data into strategic recommendations.
  • Proficiency with CRM platforms, preferably Microsoft Dynamics, and reporting tools, preferably Power BI.
  • Excellent communication and facilitation skills to influence teams and lead change.
  • Excellent organisational and time-management skills, with a focus on accountability and continuous improvement.

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