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Merchant Growth
Merchant Growth
51 – 200 Angajați
B2BFinanțeFintech
Merchant Growth este o companie canadiană de tehnologie financiară axată pe sprijinirea întreprinderilor mici pentru a avea acces la capital de lucru. Opțiunile sale de finanțare includ finanțare pe termen, linii de credit, finanțare pentru comerț electronic, soluții între companii de tip cumpără acum, plătește mai târziu și produse similare avansurilor de numerar pentru comercianți. Prin aplicații online și evaluări rapide, compania conectează comercianții din întreaga Canada cu finanțare adaptată nevoilor lor, de până la 800.000 de dolari canadieni, în funcție de produs. Merchant Growth operează și o piață care le oferă clienților acces la instrumente și resurse pentru afaceri.
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Commercial Collections Associate, Canada Remote

Manage overdue commercial accounts for Merchant Growth, a Canadian small-business financing fintech. Negotiate repayment arrangements, conduct compliant skip tracing, and maintain accurate client records.

CACanada
60.000 $ – 80.000 $ / an
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: francezăColecții

Descriere

  • Contact commercial clients to negotiate payment terms and arrangements for outstanding balances
  • Track overdue accounts and follow up by phone, email, and letter
  • Record collection activity accurately and keep customer information up to date
  • Assess payment histories and financial circumstances to select appropriate collection approaches
  • Use skip-tracing methods when businesses, principals, or guarantors cannot be reached
  • Verify and update contact information, business addresses, operating status, and ownership details
  • Track business-status changes such as closures, relocations, name changes, ownership transfers, and successor entities
  • Search federal and provincial corporate registries
  • Review application, underwriting, and payment records for contact, banking, and business-activity leads
  • Perform skip tracing in accordance with privacy legislation and company procedures
  • Record the sources reviewed, findings obtained, and contact attempts made
  • Refer unresolved accounts for third-party tracing, investigation, or recovery placement
  • Develop and sustain constructive relationships with commercial clients
  • Respond to client questions and resolve billing or payment disputes
  • Deliver timely and responsive customer service
  • Prepare recurring reports on collection activity, account status, skip-tracing work, and recovery progress
  • Partner with the Support Team to evaluate payment trends and improve collection practices
  • Follow applicable debt-collection policies and legal requirements
  • Maintain complete records of collection actions and communications
  • Stay informed about industry practices and regulatory developments

Cerințe

  • Bachelor’s degree in business administration, finance, accounting, or a related discipline preferred
  • At least two years of experience in commercial collections or accounts receivable management
  • Experience using skip-tracing methods and resources, including credit bureaus, corporate registries, and public records, is an asset
  • Familiarity with Canadian privacy requirements, including PIPEDA, in collections and skip tracing is an asset
  • Persistent, resourceful, and investigative approach to locating difficult-to-reach accounts
  • Strong negotiation and problem-solving abilities
  • Excellent spoken and written communication skills
  • French fluency is an asset
  • Able to work independently and organize priorities effectively
  • Willingness to work later shifts when needed if located outside Pacific time, typically three to four days per month
  • High level of accuracy and attention to detail in record keeping

Beneficii

  • Monthly performance bonus based on collection outcomes
  • Group insurance coverage including life, AD&D, extended health and dental, and travel insurance
  • Remote-first setup with the option to work from an office
  • Monthly company-wide Lunch and Learns plus team events
  • Education and professional learning benefits
  • Collaborative team setting

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