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Merchant Growth
Merchant Growth
51 – 200 Darbuotojai
B2BFinansaiFintech
„Merchant Growth“ yra Kanados finansinių technologijų įmonė, padedanti mažosioms įmonėms gauti apyvartinio kapitalo. Jos finansavimo galimybės apima terminuotą finansavimą, kredito linijas, e. prekybos finansavimą, verslui skirtus sprendimus „pirk dabar, mokėk vėliau“ ir prekybininko grynųjų pinigų avanso tipo produktus. Naudodama internetines paraiškas ir greitą vertinimą, įmonė sujungia visoje Kanadoje veikiančius prekybininkus su jų poreikius atitinkančiu finansavimu, kuris, priklausomai nuo produkto, gali siekti iki 800 000 Kanados dolerių. „Merchant Growth“ taip pat valdo prekyvietę, suteikiančią klientams prieigą prie verslo įrankių ir išteklių.
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Commercial Collections Associate, Canada Remote

Manage overdue commercial accounts for Merchant Growth, a Canadian small-business financing fintech. Negotiate repayment arrangements, conduct compliant skip tracing, and maintain accurate client records.

CAKanada
60 000 $ – 80 000 $ / metai
NuotolinisVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: anglųPrivaloma Kalba: prancūzųKolekcijos

Aprašymas

  • Contact commercial clients to negotiate payment terms and arrangements for outstanding balances
  • Track overdue accounts and follow up by phone, email, and letter
  • Record collection activity accurately and keep customer information up to date
  • Assess payment histories and financial circumstances to select appropriate collection approaches
  • Use skip-tracing methods when businesses, principals, or guarantors cannot be reached
  • Verify and update contact information, business addresses, operating status, and ownership details
  • Track business-status changes such as closures, relocations, name changes, ownership transfers, and successor entities
  • Search federal and provincial corporate registries
  • Review application, underwriting, and payment records for contact, banking, and business-activity leads
  • Perform skip tracing in accordance with privacy legislation and company procedures
  • Record the sources reviewed, findings obtained, and contact attempts made
  • Refer unresolved accounts for third-party tracing, investigation, or recovery placement
  • Develop and sustain constructive relationships with commercial clients
  • Respond to client questions and resolve billing or payment disputes
  • Deliver timely and responsive customer service
  • Prepare recurring reports on collection activity, account status, skip-tracing work, and recovery progress
  • Partner with the Support Team to evaluate payment trends and improve collection practices
  • Follow applicable debt-collection policies and legal requirements
  • Maintain complete records of collection actions and communications
  • Stay informed about industry practices and regulatory developments

Reikalavimai

  • Bachelor’s degree in business administration, finance, accounting, or a related discipline preferred
  • At least two years of experience in commercial collections or accounts receivable management
  • Experience using skip-tracing methods and resources, including credit bureaus, corporate registries, and public records, is an asset
  • Familiarity with Canadian privacy requirements, including PIPEDA, in collections and skip tracing is an asset
  • Persistent, resourceful, and investigative approach to locating difficult-to-reach accounts
  • Strong negotiation and problem-solving abilities
  • Excellent spoken and written communication skills
  • French fluency is an asset
  • Able to work independently and organize priorities effectively
  • Willingness to work later shifts when needed if located outside Pacific time, typically three to four days per month
  • High level of accuracy and attention to detail in record keeping

Privalumai

  • Monthly performance bonus based on collection outcomes
  • Group insurance coverage including life, AD&D, extended health and dental, and travel insurance
  • Remote-first setup with the option to work from an office
  • Monthly company-wide Lunch and Learns plus team events
  • Education and professional learning benefits
  • Collaborative team setting

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