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Proxymity
Proxymity
51 – 200 Angajați
Sponsor pentru viza de lucrător calificatConformitateConsultanțăJuridic

Proxymity dezvoltă software digital pentru comunicarea cu investitorii, destinat emitenților, intermediarilor și investitorilor. Platforma conectează direct aceste grupuri și autentifică mesajele în timp real, contribuind la transparența proceselor pentru acționari și la reducerea dependenței de transferurile pe suport hârtie și de introducerea manuală a datelor.

Proxymity Vote Connect digitalizează votul prin procură și oferă vizibilitate în timp real asupra procesului de vot. Proxymity Shareholder ID automatizează gestionarea solicitărilor de divulgare a informațiilor despre acționari. Împreună, aceste produse susțin comunicarea precisă și eficientă, precum și conformitatea cu reglementările. Proxymity activează în domeniul comunicării cu investitorii, cu accent pe procesele juridice și de conformitate.

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Locurile de muncă ale companiei

Client Service Associate

Resolve complex client enquiries and support Proxymity’s digital investor communications platform across finance and proxy services. The role combines issue management, client reporting and coordination with internal teams.

GBRegatul UnitHibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Provide attentive client service by managing issues proactively.
  • Resolve client issues within agreed service levels.
  • Refer issues to management when escalation is needed.
  • Produce client reports, including detailed management information (MIS).
  • Prioritise enquiries and tasks according to volume, complexity, sensitivity and risk.
  • Serve as the main link between clients and the business.
  • Handle complex client enquiries by phone, email and other channels.
  • Build trusting, collaborative relationships with clients.
  • Own issues and keep internal and external stakeholders updated.
  • Spot enquiry trends, guide clients and work with internal teams to address service gaps.
  • Raise risk-related issues promptly with managers.
  • Investigate root causes and work with the team or manager to put fixes in place.
  • Coordinate with other teams to support successful project delivery.

Cerințe

  • Communicate clearly and maintain a professional manner.
  • Bring strong concentration and organisational skills.
  • Previous customer service experience in a similar field is preferred.
  • Experience working in or alongside an operations team in finance or proxy services would be beneficial.
  • Solve problems effectively and remain composed under pressure.

Beneficii

  • Headspace subscription.
  • An additional day off for your birthday.
  • Access to Absorb Learning.
  • Enhanced family-friendly policies.
  • Hybrid working arrangement.
  • Choice of work technology.
  • Two duvet days each year.
  • One volunteer day each year.
  • A four-week sabbatical after four years with Proxymity.
  • Workation option to work anywhere worldwide for up to 45 days per calendar year.
  • Company-wide parties twice a year.
  • Team social events.

Locuri de muncă similare

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Angajați
Asistență medicalăLogisticăOspitalitate
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăTraducător

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

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