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Native Pest Management
Native Pest Management
51 – 200 Angajați
B2BB2C
Native Pest Management este un furnizor de servicii de combatere a dăunătorilor cu sediul în Florida, care deservește clienți rezidențiali și comerciali prin servicii de gestionare a dăunătorilor și întreținere a gazonului. Activitatea sa include combaterea termitelor, țânțarilor, rozătoarelor, ploșnițelor, musculiței albe și insectelor de interior, precum și tratamente pentru gazon. Fondată de locuitori originari din West Palm Beach, compania pune accent pe opțiuni prietenoase cu animalele de companie și ecologice, inspecții detaliate, gestionarea integrată a dăunătorilor și servicii prompte în mai multe comitate din Florida.
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Locurile de muncă ale companiei

Accounts Receivable Representative (Remote in Mexico)

Manage billing, collections, payment application, and account reconciliation for Native Pest Management, a Florida-based pest control company. This fully remote role involves customer communication by phone, email, and text from Mexico City.

MXMexic
8 $ – 10 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăCreanțe comerciale

Descriere

  • Manage a high volume of inbound and outbound billing and account inquiries through calls, email, and messaging
  • Receive customer service payments and apply them accurately to the appropriate accounts
  • Contact customers about overdue balances by phone, text, and email
  • Review and resolve billing discrepancies and payment-related problems
  • Address customer account concerns by providing solutions or escalating issues when necessary
  • Work with management, sales, and operations to resolve billing and account matters
  • Keep customer account information accurate and current in the CRM
  • Help reconcile accounts and verify the accuracy of billing and payment records
  • Provide timely responses about invoices, balances, and payment status
  • Keep internal teams informed of account updates and handle related requests
  • Assist Customer Service and Operations while supporting healthy cash flow and positive customer experiences

Cerințe

  • Prior customer service experience is preferred
  • Reliable high-speed Wi-Fi is required
  • A quality microphone and headset are required
  • A functional camera is required
  • Call center experience is strongly preferred
  • Experience using customer relationship management (CRM) software is strongly preferred
  • Working knowledge of office productivity software
  • Entry-level proficiency with Google Workspace tools such as Gmail, Google Sheets, and Google Docs
  • Typing speed of at least 50 WPM with 90% accuracy; a typing assessment will be administered
  • Excellent written, verbal, and interpersonal communication skills
  • English/Spanish bilingual ability is preferred
  • Highly proficient English, including precise pronunciation and strong conversational communication
  • Availability Monday through Friday from 8:00 AM to 5:00 PM EDT/EST (GMT-5), with a one-hour unpaid lunch break
  • Availability for a rotating half-day Saturday shift from 8:30 AM to 12:30 PM EST, approximately once per month or more as needed
  • Complete a background check and any required documentation within two weeks of the start date
  • Submit a two- to three-minute video recording or video link demonstrating spoken English
  • Participation in the interview process is required
  • Ability to work remotely from Mexico City, Mexico

Beneficii

  • 10 days of paid time off during the first year
  • Six US holidays
  • Paid training
  • Employee referral bonus
  • Aguinaldo bonus
  • Defined opportunities for growth and advancement
  • Comprehensive benefits at an affordable cost

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Specialist în conturi de încasat, la distanță, responsabil de plăți cu volum mare, reconcilieri bancare, comisioane și coordonarea furnizorilor pentru o companie de servicii de călătorie. Rolul oferă, de asemenea, sprijin echipelor de vânzări, raportării către conducere, colectării creanțelor și îmbunătățirii proceselor financiare.

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