WiredScore develops certification programs that help real estate owners assess and improve digital connectivity and smart technology in buildings. Its WiredScore and SmartScore assessments give landlords, developers, and occupiers a way to benchmark and communicate the quality of connectivity and smart building capabilities across offices, homes, industrial properties, hotels, and neighborhoods. The company also supports the sector through accredited professional training, research, and practical resources. Founded in 2013, WiredScore works with property teams around the world and has certified buildings in more than 40 countries.
Senior Client Success Manager, Texas Remote
Manage renewals and grow commercial real estate accounts for WiredScore and Meter across North America. Build client relationships and identify opportunities in certifications, connectivity, and smart building infrastructure.
Apraksts
- Manage renewals across a client portfolio, strengthening retention through proactive engagement, account planning, and clear communication of value.
- Find and develop upsell, cross-sell, and expansion opportunities for WiredScore certifications and Meter connectivity infrastructure.
- Work with Business Development and Meter teams to qualify and advance opportunities within existing accounts.
- Create strategic account plans to support retention, revenue growth, and stronger client partnerships.
- Build relationships with commercial real estate owners, developers, asset managers, and other stakeholders.
- Advise clients on how digital connectivity, smart building technology, and network infrastructure can support commercial, leasing, and tenant experience goals.
- Lead renewal discussions, strategic business reviews, and executive presentations.
- Spot client risks, address challenges, and help clients achieve measurable value.
- Learn Meter’s integrated networking infrastructure offering and identify relevant opportunities among existing clients.
- Explore clients’ connectivity challenges, building infrastructure, and future needs through discovery conversations.
- Coordinate with commercial and technical teams to match client needs with suitable solutions.
- Explain technical concepts and product capabilities in terms of their commercial value.
- Work across teams to provide a consistent, high-quality client experience.
- Keep account records, renewal forecasts, and commercial opportunities up to date in Salesforce.
- Share market insights, client feedback, and emerging opportunities.
Prasības
- Experience in client success, account management, or a similar commercial, client-facing role.
- Background in commercial real estate, PropTech, B2B SaaS, telecommunications, connectivity, or technology infrastructure.
- Understanding of commercial real estate stakeholders, such as landlords, asset managers, developers, and property management teams.
- Experience managing renewals, client retention, or revenue-linked account outcomes.
- Ability to build strong relationships with senior stakeholders and manage complex client accounts.
- Experience finding commercial opportunities within existing accounts, including upselling, cross-selling, or account expansion.
- Strong communication, presentation, and relationship management skills.
- Exposure to enterprise networking, internet connectivity, or technology solutions.
- Experience leading strategic account reviews, QBRs, and value-based commercial discussions.
- Familiarity with Salesforce and structured account planning.
- Interest in how technology and connectivity are changing the built environment.
Priekšrocības
- Enhanced parental leave
- Health, life, and income protection insurance
- Statutory annual leave, public holidays, and office closure between Christmas and New Year
- Flexible hybrid working and one work-from-anywhere week per quarter
- Remote work budget for a home office
- Monthly internet stipend
- Annual learning and development budget of USD 1,000