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Cronin Automotive
Cronin Automotive
201 – 500 Darbinieki
AutobūveMazumtirdzniecībaRažošana
Cronin Automotive is a multi-brand dealership group serving drivers and businesses in Harrison, Ohio, near Cincinnati. Its retail operation sells new and certified pre-owned cars, trucks, SUVs, and work trucks from brands including Ford, Kia, Nissan, and Toyota, with leasing, financing, trade-in valuation, and online shopping tools. The company also runs vehicle maintenance and repair, collision, and parts services, and supports community programs through Cronin Cares.
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Vakances uzņēmumā

Onsite Call Center Customer Experience Representative

Handle incoming dealership calls, connect customers with the right teams, and arrange service appointments for Cronin Ford Kia. Maintain customer records and contribute to customer satisfaction in an onsite role.

USAmerikas Savienotās ValstisOHOhaioKlātienēPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Answer incoming calls and identify callers’ needs.
  • Route callers to the appropriate destination, department, or location.
  • Make outbound calls.
  • Schedule and confirm service appointments by phone or SMS.
  • Answer calls for the dealership group.
  • Coordinate with remote teams.
  • Update customer records.
  • Communicate professionally, warmly, and efficiently with callers and visitors.
  • Scan documents.
  • Take part in the customer satisfaction process.

Prasības

  • Strong customer service skills.
  • A positive, goal-oriented attitude.
  • Ability to answer dealership group calls and route customers to the appropriate department or location.
  • Ability to make outbound calls.
  • Ability to maintain customer records.
  • Professional, friendly, and efficient communication with callers and visitors.
  • Ability to scan documents.
  • Ability to schedule and confirm service appointments by phone or SMS.

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