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„Advocate Aurora Health“ yra sveikatos priežiūros organizacija, aptarnaujanti bendruomenes Čikagolando centrinėje dalyje, Viskonsino centrinėje dalyje, didesniame Milvokio regione ir kitose vietovėse. Jos karjeros galimybės apima pažangiąją praktiką, elgesio sveikatą, slaugą ir kitas sveikatos priežiūros sritis, todėl organizacija gali būti aktuali specialistams, besidomintiems klinikinėmis ir platesnio sveikatos priežiūros sektoriaus pareigomis. Organizacija taip pat pabrėžia kandidatų saugumą ir taiko struktūruotą įdarbinimo procesą, skirtą padėti apsaugoti pareiškėjų neskelbtiną informaciją.
Assistant Vice President, Patient Contact Center Operations
Lead patient contact center operations for Advocate Aurora Health, coordinating centralized services, practice operations, resource management, and quality improvement across a large health system.
Aprašymas
- Support the development and management of centralized services
- Partner with practices, physicians, executives, and system teams on improvement strategies
- Provide leadership and direction to support organizational goals
- Assist with centralized implementation, tracking, and reporting
- Execute strategy while building productive stakeholder relationships through clear, diplomatic communication
- Support strategic Medical Group programs and daily contact center operations
- Analyze data, resolve problems and conflicts, manage relationships, and improve processes
- Recommend evidence-based solutions and actions that advance quality improvement
- Coordinate operations and resource management across multiple locations
- Manage people and physical resources to improve efficiency and performance
- Communicate clearly with teams and stakeholders to foster transparency, trust, and reliability
- Oversee the daily operations of multiple practices through on-site practice managers
- Assess, plan, coordinate, and evaluate clinical and operational activities to support high-quality, cost-effective care
Reikalavimai
- Bachelor’s degree required
- At least 10 years of effective group practice or operational management experience
- Experience in an integrated delivery system is highly desirable
- MBA, MHA, or another relevant graduate degree preferred
- Knowledge of financial management, telephony systems and reporting, customer relationship management, human resources, governance, organizational dynamics, planning and marketing, information management, risk management, and business and clinical operations
- Ability to work under pressure and meet deadlines
- Ability to lift and move reports and notebooks weighing up to 10 pounds
- Proficiency with computers, a 10-key calculator, and telephone systems
Privalumai
- Comprehensive total rewards and well-being programs
- Competitive compensation
- Generous retirement offerings
- Career development programs
- Premium pay, including shift and on-call pay
- Incentive pay for select positions
- Potential for annual performance-based increases
- Paid time off programs
- Medical, dental, vision, life, and short- and long-term disability coverage
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match
- Additional financial wellness programs
- Educational assistance program
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