American Electric Power — АҚШ-тың 11 штатында 5 миллионнан астам тұтынушыға қызмет көрсететін ірі электр энергетикасы компаниясы. AEP Ohio және AEP Texas сияқты операциялық компаниялары арқылы сенімді әрі қолжетімді электр энергиясын жеткізуге және болашақтағы сұранысты өтеу үшін электр желісін нығайтуға жұмыс істейді. Оның қызметі инфрақұрылымға инвестиция салуды, жаңартылатын энергия көздерін дамытуды, клиенттерге қызмет көрсетуді, қоғаммен байланыс орнатуды және шағын модульдік реакторлар сияқты жаңа энергетикалық технологияларды зерттеуді қамтиды.
Senior Enterprise Observability Engineer
Manage Dynatrace, SolarWinds, and ServiceNow monitoring across American Electric Power’s regulated energy operations. Strengthen visibility across applications, infrastructure, cloud, and networks.
Америка Құрама Штаттары
Огайо
Техас116 255 $ – 151 132 $ / жыл
КеңседеТолық жұмыс күніАға маманЖетекшіҚажетті Тіл: ағылшын тіліИнженерСипаттама
- Administer Dynatrace environments across production, non-production, and lab systems
- Design and deliver enterprise observability for critical business applications
- Bring new applications onto Dynatrace
- Set monitoring standards and build dashboards, alerts, and health models
- Advance observability maturity, proactive detection and prevention, service visibility, and monitoring data quality
- Deploy and manage OneAgent technologies and support ActiveGate infrastructure
- Configure real user monitoring (RUM) and synthetic monitoring
- Investigate application performance problems and bottlenecks; support distributed tracing and service flow analysis
- Advise application owners on monitoring practices
- Build Dynatrace Extensions 2.0 and tailored monitoring for applications, databases, and infrastructure
- Automate monitoring deployments and application onboarding, and create self-service monitoring capabilities
- Maintain integrations among Dynatrace, SolarWinds, and ServiceNow, including event correlation, ticket automation, and CMDB alignment
- Manage SolarWinds NPM and assist with SolarWinds NCM, device onboarding and discovery, SNMP monitoring, dashboards, reports, upgrades, and maintenance
- Join major incident response and war rooms, determine root causes, and improve monitoring
- Act as the technical escalation contact for monitoring issues
- Support NERC CIP and cybersecurity compliance, audits, evidence gathering, operational records, and CAB and change management processes
- Work with application owners, cloud and infrastructure teams, cybersecurity, operations, and business stakeholders
Талаптар
- Bachelor’s degree in information technology, computer science, engineering, or a related discipline
- At least five years supporting enterprise monitoring, observability, or performance management solutions
- At least three years of hands-on Dynatrace administration and engineering
- Experience bringing enterprise applications onto monitoring platforms
- Experience supporting large-scale application and infrastructure environments
- Experience with ServiceNow integrations and enterprise operations processes
- Experience with monitoring automation and scripting tools
- Working knowledge of SolarWinds NPM and enterprise network monitoring
- Experience supporting mission-critical production systems
- Ten years of relevant experience required; an equivalent combination of education and experience may be considered
- Knowledge of Dynatrace administration, SaaS or Managed deployments, OneAgent, ActiveGate, RUM, synthetic monitoring, APM, Dynatrace Extensions 2.0, Davis AI, service flow analysis, enterprise observability, end-user experience and business service monitoring, dashboards, alert engineering, and event correlation
- Experience with Dynatrace, SolarWinds NPM, NCM and Network Insight, and ServiceNow Event Management
- Knowledge of monitoring AWS, Azure, VMware, OpenShift, Kubernetes, containers, hybrid cloud, and SaaS
- Windows Server and Linux administration; VMware, DNS, load balancers, SSL/TLS, Active Directory, enterprise authentication, and network infrastructure fundamentals
- Oracle, SQL Server, and PostgreSQL; database performance monitoring and connectivity troubleshooting
- PowerShell, Python, Bash, REST APIs, JSON, XML, SQL, monitoring automation, and infrastructure automation
- ServiceNow, CMDB integrations, REST APIs, webhooks, SNMP, Syslog, SAML, OAuth, and LDAP
- Strong customer service, stakeholder management, communication, troubleshooting, problem-solving, organization, prioritization, mentoring, and leadership skills
Артықшылықтар
- Base pay
- Annual bonus
- Long-term incentive
- 401(k) matching
- AEP pension
- Comprehensive benefits package intended to support employees’ overall well-being.