WiredScore develops certification programs that help real estate owners assess and improve digital connectivity and smart technology in buildings. Its WiredScore and SmartScore assessments give landlords, developers, and occupiers a way to benchmark and communicate the quality of connectivity and smart building capabilities across offices, homes, industrial properties, hotels, and neighborhoods. The company also supports the sector through accredited professional training, research, and practical resources. Founded in 2013, WiredScore works with property teams around the world and has certified buildings in more than 40 countries.
Client Success Manager, WiredScore (Toronto Hybrid)
Manage renewals and grow commercial real estate accounts for WiredScore and Meter. Advise clients on digital connectivity, smart buildings and network infrastructure.
Сипаттама
- Drive client retention by managing portfolio renewals, engaging proactively and communicating value.
- Find and grow upsell, cross-sell and expansion opportunities across WiredScore certifications and Meter connectivity infrastructure solutions.
- Work with Business Development and Meter teams to assess and advance opportunities in existing accounts.
- Create account plans to support long-term retention, revenue growth and stronger client partnerships.
- Build relationships with commercial real estate owners, developers, asset managers and other stakeholders.
- Guide clients on digital connectivity, smart building technology and network infrastructure in support of commercial, leasing and tenant experience goals.
- Lead renewal discussions, strategic business reviews and executive presentations.
- Spot client risks, address challenges and help clients achieve measurable value.
- Learn Meter’s integrated networking infrastructure offering and identify relevant opportunities within current accounts.
- Explore clients’ connectivity challenges, building infrastructure and future needs through discovery conversations.
- Coordinate with commercial and technical teams to match client needs with suitable solutions.
- Explain technical concepts and product capabilities in terms of their commercial value.
- Partner across teams to provide a consistent, high-quality client experience.
- Keep account records, renewal forecasts and commercial opportunities up to date in Salesforce.
- Share market insights, client feedback and emerging opportunities.
Талаптар
- Bring proven experience in client success, account management or a similar commercial, client-facing role.
- Have experience in commercial real estate, PropTech, B2B SaaS, telecommunications, connectivity or technology infrastructure.
- Understand commercial real estate stakeholders, such as landlords, asset managers, developers and property management teams.
- Show a track record of managing renewals, client retention or revenue-related account outcomes.
- Build strong relationships with senior stakeholders and manage complex client accounts.
- Identify commercial opportunities within existing accounts, including upselling, cross-selling and expansion.
- Communicate, present and manage relationships effectively.
- Have exposure to enterprise networking, internet connectivity or technology solutions.
- Lead strategic account reviews, QBRs and value-focused commercial discussions.
- Be familiar with Salesforce and structured account planning.
- Have an interest in how technology and connectivity are changing the built environment.
Артықшылықтар
- Enhanced parental leave.
- Health, life and income protection insurance.
- Statutory annual leave, public holidays and an office closure between Christmas and New Year.
- Flexible hybrid work and one Work From Anywhere week each quarter.
- A remote work budget for setting up a home office.
- A monthly internet stipend.
- An annual learning and development budget of $1,000 USD.